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Friends and Family Reviews and Feedback

October 2020

01/10/2020

Everything was straight forward and the nurse and receptionist were very helpful.

01/10/2020

On time and very welcoming.

01/10/2020

Very efficient and friendly staff

01/10/2020

Covid secure,

01/10/2020

Polite kind professional staff.never had a problem with booking. Receptionist are great.Premises clean well organised.

02/10/2020

Very prompt and polite appointment

02/10/2020

Efficient and friendly service

02/10/2020

Ali was very friendly, efficient and polite.
Very good.

02/10/2020

First time visit, no waiting, very Covid efficient & friendly professional staff

02/10/2020

Efficiency

03/10/2020

[1/3] I attended the flu clinic, which this year, like many years in the recent past, is so superbly efficiently organised that one is in, injected and out in

03/10/2020

No waiting went through immediately for my flu jab in less than a minute. Fabulous organisation.

03/10/2020

It was very well organized quick and well done.

03/10/2020

I thought it was well organised and you were shown and guided through the process

03/10/2020

[1/2] In and out 3 mins flat flu jab over and done with. Not sure why you want this surely would be better if asked once you've seen a doctor, not a walk in fl

03/10/2020

No waiting. Very efficient. Procedure well thought out

03/10/2020

Because they were so helpful and kind.

03/10/2020

Staff are friendly, considerate and efficient

03/10/2020

Usual good service

03/10/2020

Quick efficient service

03/10/2020

Organization. One min time slots- no waiting. In the front and out the back! Done!

03/10/2020

We were on time and very efficient. I have been locked down since march 17th and do not want to be around people- thankyou

03/10/2020

The procedure couldn't be bettered.

03/10/2020

Prompt courteous professional service

03/10/2020

Excellent service

03/10/2020

Same as always 5 star ?? people.

03/10/2020

Everything went so well.

03/10/2020

Very quick and extremely efficient team work.

03/10/2020

Good efficient system and delivery

03/10/2020

Well organized and safe and quick procedure keeping distance apart.

03/10/2020

Having eventually been able to get an appointment, the whole process was very streamlined-in and out in a couple of minutes - thank you

03/10/2020

Well organised
Helpful staff
Coudnt fault it

03/10/2020

Well organized

03/10/2020

Very quick, organised and polite

03/10/2020

Well organised and friendly staff

03/10/2020

Very well organised.

03/10/2020

Very quick and efficient

03/10/2020

Because we were in and out very quick and nurse explained well

03/10/2020

Very efficient system and service delivered very well

03/10/2020

Well organised and extremely competent team.

03/10/2020

Quick, efficient and very professional

03/10/2020

Very well organised

03/10/2020

All went like clockwork. Very efficient nurses

03/10/2020

Efficient organisation of annual flu jab procedure.

03/10/2020

Very organised. Very safe and the staff were so very caring, friendly and reassuring concerning the flu jab. A credit to your surgery.

03/10/2020

Very organised

03/10/2020

Pleasant and courteous as always. Efficient process.

03/10/2020

Fast, safe and efficient flu injection.

03/10/2020

Welcoming and promptness

03/10/2020

Fast efficient service from excellent surgery staff!

03/10/2020

On time, well organised, cheerful reception, a very good experience.

03/10/2020

Very efficient and quick and friendly people

03/10/2020

Quick, efficient whilst maintaining good levels of care.

03/10/2020

Great timing great team in done out was just great

03/10/2020

Very good

03/10/2020

Very good efficient service

03/10/2020

We had our flu jabs and it was all very quick and easy. Well done.

03/10/2020

Prompt, professional attention

03/10/2020

Thought the system was very well organised and efficient.

03/10/2020

Efficiency

03/10/2020

Very well organised and friendly staff

03/10/2020

I thought the reason I would give it was she was very good

03/10/2020

Everything was really well run. At no stage did we feel uncomfortable with the distancing

03/10/2020

It was well organised and efficient and all staff were polite and happy in their work

03/10/2020

Efficient, well organised

03/10/2020

Well managed from start
To finish

03/10/2020

Went for a pre booked flu jab. Very smoothly carried out in covid-19 safe conditions.

03/10/2020

Flu jab very well organised

03/10/2020

Well organised and quickly but kindly carried out.

03/10/2020

The staff were quick , effient and polite.

03/10/2020

Just about to leave and my husband was very poorly he is having chemo so could not leave him
(sent with Slam Effect)

03/10/2020

I was in and out in about 5 minutes

03/10/2020

Because they do what they have to do well.

03/10/2020

[1/2] Our appointment was 10 05 this morning and there was quite a crowd however we passed through quickly and we we home again by 10.15! We don't live very fa

03/10/2020

There were plenty of nurses, giving details of distancing , health checks, and finally smooth exit out of the surgery .

03/10/2020

Very efficient and felt safe

03/10/2020

[1/2] When I arrived at the surgery my first impression was that I felt quite safe everyone was very calm and orderly 
I was quite impressed how smoothly ever

03/10/2020

Very well organised from the time we arrived and knowing the nurse who gave the vaccine was the personal touch for us.

03/10/2020

The trip was quick and easy except that the quarantine list at the door needs to be up to date re Corfu in our case.

03/10/2020

Seemed very efficient . No waiting around . Went straight in

03/10/2020

All the staff were very efficient and ensured we were safe throughout the procedure.

03/10/2020

Quick and efficient

03/10/2020

[2/2] et your risk assment to

03/10/2020

Flu jab - in door & out in less than 5 mins

03/10/2020

Well organized

03/10/2020

[1/2] I arrived on time.  No one else in front according to the instructions.  Straight in and straight out. Brilliant. All done and very precise timing as per

03/10/2020

There was no checking to who I was could of been anyone trying to get a flu jab

03/10/2020

Well organised to be covid safe. Staff courteous and pleasant.

03/10/2020

It was all very efficient and very quick.

03/10/2020

Yes

03/10/2020

I gave 1 because there was no waiting, it was well organised and very efficient. All safety measures were in place.

03/10/2020

Very efficient way of doing mass flu jabs

03/10/2020

Its true

03/10/2020

Well organised

03/10/2020

Efficient and quick and safe service

03/10/2020

Went for a flu jab in & out in seconds not enough time to give an opinion

03/10/2020

Very well organised and no waiting to be shown in especially when we the weather was so bad.

03/10/2020

The staff could mt be more welcoming and helpful in these trying times a credit to the surgery and BORIS

03/10/2020

Very efficient

03/10/2020

[1/2] I came for a flu jab and it was such a  well organised clinic! I wa

03/10/2020

The service was very good

03/10/2020

I was having my flu vaccination - staff were most friendly and helpful. The whole process was efficiently run .

03/10/2020

Efficient processing, no waiting, pleasant staff.

03/10/2020

Quick service in &  out

03/10/2020

I've sent you a Photo/Video Message. Go to https://MVNO.mms.ee.co.uk/MVNO/ Your message is valid for 7 days

03/10/2020

I was impressed with the very smooth way the session was run even with the additional social distancing requirements.

03/10/2020

Didn't have to wait long with every one having flu jabs

03/10/2020

So well organised

03/10/2020

Efficient

03/10/2020

Very professional doctors and staff.

05/10/2020

Very organised

05/10/2020

[1/8] I am deaf so was very worried about the masks as I rely on lip read

05/10/2020

Very quick and efficient and the nurses super friendly

05/10/2020

I was a bit worried that there was no one way system for the flu jab

05/10/2020

Always happy with my experience within the surgery

05/10/2020

Very quick and well organised

05/10/2020

Friendly polite lovely cheerful ladies

05/10/2020

Polite greeting and efficient treatment.

05/10/2020

Because  they were very good   in all aspects of their work

05/10/2020

Poor organisation of flu jab. No social distancing possible. People registering, whilst people trying to go in and out of treatment area. Very little thought!

05/10/2020

Arrived for my flu jab .  All very efficient  and seen on time . Thank you

05/10/2020

Because all of the staff and services provided are excellent.

06/10/2020

The nurse was lovely and looked after my leg well and answered all my questions

06/10/2020

Friendly nurse...welcoming and happy to help

06/10/2020

Very friendly and kind service.

06/10/2020

Caring, friendly treatment from Jess. Fun too.

07/10/2020

[1/2] Had to wait outside for almost 20 mins. Wasn't dressed to wait outside, got cold and veins shrank. Took 3 attempts to get blood. Staff appolegetic for wa

07/10/2020

[1/2] Lovely doctor's and the nurse who just done my blood test 10 outta

07/10/2020

Went for blood test and was looked after really well by the 3 nurses who all had a go at trying to get blood from me.

07/10/2020

Always a friendly professional service from all staff and even more so under current circumstances

08/10/2020

Friendly, helpful nurse, put me at ease and talked to me whilst taking blood

08/10/2020

The nurse I saw was very reassuring and nice.

08/10/2020

The appointment was conducted on time and the members of staff were polite and efficient. Thank you

08/10/2020

Nurse was lovely & professional

08/10/2020

On time and very safe

08/10/2020

Polite, professional, friendly, didn't rush, explained task in hand

08/10/2020

Flu jab..Fast..in & out

08/10/2020

quick easy and clear polite

08/10/2020

Efficient friendly and professional experience

08/10/2020

Friendly, efficient service from all staff

09/10/2020

I felt safe & had good service

09/10/2020

Kindness, care, respect and careful of the pandemic

09/10/2020

Because all of the staff and services provided are excellent.

09/10/2020

Good service no problems at all

09/10/2020

Friendly and helpful staff

09/10/2020

Friendly staff

09/10/2020

No

09/10/2020

Professional , safe and reassuring

09/10/2020

Arrived  in time for appointment  and was dealt with very quickly  and give lots of useful information  re my asthma.

09/10/2020

Very lovely staff

12/10/2020

Very polite and kind nurses

12/10/2020

The nurse was first class. Thankyou

12/10/2020

[1/2] Jess the nurse made me feel very relaxed and comfortable. However I wasn't sure what I had to do when I arrived. A lot of people just standing outside. W

13/10/2020

Lovely nurse Ali reassured me as I was quite nervous about my smear test!

13/10/2020

Prompt,relevant and appropriate advice

13/10/2020

It didn't hurt

14/10/2020

Very quick. Minimal wait. Two appointments one followed straight on from the other.

14/10/2020

Great service

15/10/2020

Appointment went smoothly, on time & nurse very competent & friendly

15/10/2020

Very well organised and the staff are very friendly.

15/10/2020

Lovely, friendly nurse who made me feel very welcome and most comfortable

15/10/2020

In and out with no messing

15/10/2020

Very friendly nurses. Informative and very clean and tidy

16/10/2020

Covid precautions fine. Nurse and reception fine.

16/10/2020

Lady was very nice, helpful, and friendly

16/10/2020

On time Dr every listened spent time with me answering questions and informing me what to expect next.

16/10/2020

[1/2] Very professional manner of the nurse. She didn't make me feel rushed while i asked questions and she made me feel comfortable in an uncomfortable situat

17/10/2020

[1/2] It was all very well organised, the staff as usual were lovely and we were in done and dusted and home before our appt time!! well done orchid house as e

17/10/2020

Very efficient and well organised in every aspect

17/10/2020

[1/2] Was impressed with how you set the system up it flowed like a well

17/10/2020

polite quick friendly

17/10/2020

Very quick and efficient service

17/10/2020

Very organised and very professional.

17/10/2020

Extremely likely

17/10/2020

Nurse very kind to me with my Mh bipolar breakdown and all very well organised

17/10/2020

Excellent doctors

17/10/2020

Efficiency.

17/10/2020

Well organised

17/10/2020

Very well organised clinic
 Very efficient and pleasant doctor especially as my husband is very slow.

17/10/2020

Very quiet. Excellent service.

17/10/2020

Efficiency and pleasantness

17/10/2020

Well organised,  quick and easy

17/10/2020

Very efficient service. In and out swiftly with minimum fuss.

17/10/2020

Needed an appointment and was helped straight away.

17/10/2020

A quick and efficient service.

17/10/2020

Welcoming, friendly, quick and efficient?

17/10/2020

Quick efficient professional service

17/10/2020

Efficient and welcoming

17/10/2020

Efficient and friendly.

17/10/2020

In and out smoothly flu jab

19/10/2020

A very quick appointment all round

19/10/2020

It was all a good first class visit quick reliable and positive.

19/10/2020

Fast, efficient and courteous

19/10/2020

Stupid question

19/10/2020

Prompt service

19/10/2020

[1/7] I have been so careful since this pandemic started and until yesterday I have distanced myself from everybody. As we had to come up to the window to regi

19/10/2020

Slick service, seen on time, good cross infection control

19/10/2020

Very good service

19/10/2020

Your set up for the flu vaccine was organised. Didn't have to wait very long and was straight forward.

19/10/2020

Quick and easy

20/10/2020

I found Ali very kind and reassuring. She took the time to ask me how I was in general which I really appreciated. I didnt feel rushed. Thank you.

20/10/2020

Every precaution has been taken to protect the patient and staff during this difficult period,whilst still giving a professional service.

20/10/2020

Your nurse was excellent, kind compassionate and professional.

21/10/2020

Very helpful and efficient, good infection control measures in place

21/10/2020

Very good attention and care
Also appointments on time

21/10/2020

Because everything was very well organised and carried out.

21/10/2020

Excellent service

22/10/2020

Always polite, on time and welcoming

22/10/2020

good service

22/10/2020

Everything was so organised with socially distancing adhered to ?

22/10/2020

Same as last three times.

22/10/2020

Okay

22/10/2020

Good service

22/10/2020

Nice not to have to sit in a waiting room with other patients. On time. Felt well cared for.

22/10/2020

Appointment on time

22/10/2020

Helpful friendly service and good communication with patients

22/10/2020

I found the appt. Very good back like old times. Good.

23/10/2020

From making appointment and email reminder to blood test all was very efficient staff were friendly and informative, thanks

23/10/2020

Efficient, friendly staff.?

23/10/2020

It seems safe and effective.  The only thing to improve that would be separate entry and exit systems.

23/10/2020

Very informative and listened to my corcerns and didn't rush the appointment explained things throughly

26/10/2020

Well organised and no fuss.

26/10/2020

Very polite  .. helpful  and felt at ease

26/10/2020

Friendly, caring, professional people

26/10/2020

Polite staff. Friendly welcome. Good safety measures in place for covid

26/10/2020

Excellent service & timing

28/10/2020

Felt safe. Well organised. Friendly, reassuring and caring

28/10/2020

Doing the best in the current situation. Clean surgery and well organised.

28/10/2020

I was seen on time and you had opened your waiting room so I didn't have to stand outside in the rain...!!!

28/10/2020

Pleasant people, great at their job.

30/10/2020

Dr and nurse were both excellent, but there was a half hour delay due to IT problems at the surgery.

30/10/2020

Was easy to make an appointment.
I had my injection on time.
Helpful and friendly staff.

  

September 2020

1.9.20

quick and easy

1.9.20

Time keeping & staff attitude

1.9.20

The wait to be called in for the blood test, some 10+ minutes late, and the problem the nurse had finding a vein.

1.9.20

No signs & no one to say what to do. I just joined the queue although I had a appt time.

1.9.20

Seen quickly and on time

2.9.20

Everything is well organised and I am always treated with respect

2.9.20

Appointment to see Diabetic nurse Sophie was well planned and well executed.

2.9.20

145 switchboard closed

2.9.20

Had a shingles jab. Didn't have to wait long and nurse was very informative and reassuring

2.9.20

Had blood  taken painless and polite nurse

2.9.20

Everything well organised. Felt safe even though social distancing not possible in these circumstances.

2.9.20

Fast and efficient service

2.9.20

Very friendly nurse explained everything she was doing thanks.

2.9.20

Fast service

3.9.20

Prompt and efficient

3.9.20

Slight pain on injection  and although necessary  for covid waiting in carpark will be awful in rain

3.9.20

Very caring

3.9.20

Everything went smoothly and to plan

4.9.20

Went in on time and out quite quickly. No problem

4.9.20

The nurses were very caring and patient

4.9.20

Felt safe going in

4.9.20

The nurse was so friendly and reassuring. She couldn't have been nicer!

4.9.20

Always professional, caring and considerate

4.9.20

Friendly and caring nurse and friendly receptionist.

4.9.20

Very helpfull and polite

4.9.20

Very lovely nurse

7.9.20

Would have been 1 as told to get there on time but waited 10 mins before called in otherwise very good

7.9.20

The  nurse was very good

7.9.20

Always efficient and friendly service

7.9.20

Chris listened to everything I had to say about my social anxiety and I feel like I will get the help. Wished I knew about this help when I was younger.

7.9.20

Kind caring and professional

7.9.20

Nurse really good, reason for visit not so good

8.9.20

Very good service

8.9.20

Feeling of safety due to ppe & precautions only patients let it down with where they stand etc.

8.9.20

everything went very smoothly thanks

8.9.20

Tracy was on time and didn't hurt me!

9.9.20

Friendly and quick

9.9.20

Receptionist very pleasant and nurse kind and caring.

9.9.20

I love our NHS and all the workers !

9.9.20

All the staff are extremely friendly and relaxed, very safe environment, very organised.

9.9.20

As usual prompt and polite service

9.9.20

Excellent care

9.9.20

On time appointment done and dusted quickly in these weird times

9.9.20

Ease of appt even in C19 conditions

9.9.20

Efficient

10.9.20

I thought I was going to be assessed for all the same sections as the January check.

10.9.20

The practice adhered to current safety guidelines, app was to time, nurse (zoe) was very pleasant and professional and I felt safe

10.9.20

Lovely nurse who put me at ease as I was nervous. Quick and simple appointment :)

10.9.20

I was welcomed to the practise because I have just moved to Ferndown and my blood test was painless.

10.9.20

Appointment cancelled by you.

10.9.20

Punctual friendly

10.9.20

Nurse was very efficient.

10.9.20

Very safe procedures. Good diagnosis and treatment arranged

10.9.20

Reception & medical staff helpful, cheery & amazing as always@

11.9.20

Covid set up works well. Everything was just about on time. Not sure about waiting outside once winter sets in!

14.9.20

Felt safe and everything was organised

14.9.20

Prompt, courteous and painless

14.9.20

nurses very honest and straight about my diabetes

14.9.20

Very quick and good service

14.9.20

30 min wait after booked aqq tedaaedmm

15.9.20

Can't talk highly enough of orchid house and the staff working in it.

15.9.20

Efficient professional and pleasant

15.9.20

The nurses I saw  today were so professional but also very kind

15.9.20

Professional caring reassuring

15.9.20

Efficient

15.9.20

Blood test, only one lady seems to get my blood and was very happy to see her call me

15.9.20

On time and quick and efficient

15.9.20

Covid precautions clearly communicated and executed

16.9.20

A member of staff was sick but despite this I was seen on time and my blood taken, painlessly.

16.9.20

The usual friendly and punctual service with humour thrown in.

16.9.20

The pleasant disposition of the nurse who saw us.

16.9.20

Excellent nurse.

16.9.20

Very good friendly service

16.9.20

Ali was very kind and professional. Thank you.

16.9.20

The staff were very polite, friendly and efficient.

16.9.20

On time

16.9.20

Good service

17.9.20

[2/2] working later? Are there any questions I might be able to answer? You can get your results by.../someone will call you with the results.

17.9.20

Very organized always friendly and professional

17.9.20

Considering the present climate the service was good .

17.9.20

Efficient service with no fuss and felt safe entering the surgery

17.9.20

[1/2] Everyone explained what the new procedures as we went along. I had 2 appointments and both were pretty much in time. All of the staff I spoke to were fri

17.9.20

[2/3] ursday. All genuinely caring and helpful, especially during this di

18.9.20

No queue and  did not have to wait long

18.9.20

The woman who gave me my smear was lovely and made me relax lovely lady

18.9.20

No waiting and very professional and caring services from the nurse (Ali)

18.9.20

Receptionist was helpful and lovely. And the nurse I saw was brilliant too. Overall very good experience

18.9.20

Kind courteous and very proficient

18.9.20

[1/2] I spoke to dr grania on Monday and he took immediate action to help me and is always so good at listening and being supportive. Today for my blood test e

19.9.20

Very well organised and Covid secure

19.9.20

Quick and efficient

19.9.20

Quick, efficient , no issues

19.9.20

Fast, friendly and efficient

19.9.20

Everything on time and all staff very helpful.

19.9.20

Embarrassment on my part I am afraid !

19.9.20

Service was quick, and I didn't even feel the needle go in!

19.9.20

I was worried about the appt

19.9.20

The total vaccination procedure was flawless and very professional.  Well done Orchid House Surgery.

19.9.20

I came for my flu vaccination and every thing was very well organised

19.9.20

In and out in record time and impressed with all the COVID protection

19.9.20

Flu jab process very well organised. All staff friendly and efficient.

19.9.20

We felt very safe and it was excellently organised ??

19.9.20

It was a seamless appointment. Neither of us could fault it & we felt totally safe & grateful to have had the injection. Thank you.

19.9.20

Very efficient. In &out before due time

19.9.20

Efficient quick Appt organised

19.9.20

The process was quick and efficient and I hardly felt the jab.

19.9.20

Very slick, in & out in a min. Thanks

19.9.20

So well organised

19.9.20

No waiting time straight  in and out and all done  thank you

19.9.20

A1 service

19.9.20

Simple quick friendly

19.9.20

Well organised and quick but

19.9.20

Efficiency

19.9.20

Speedy efficient and caring service

19.9.20

Promt &friendly

19.9.20

Very quick and efficient

19.9.20

Went for my annual flu jab - very well organised.

19.9.20

Because it was " very good "

19.9.20

Very good

19.9.20

Very safe and professional well organised

19.9.20

Very well organised

19.9.20

Sorry I  meant to give you top marks should have been 1 now i have read it again so sorry

19.9.20

Well organised

19.9.20

Very well organised felt very safe.

19.9.20

I thought I said how efficient and very quick all the staff were . Cant say any more.

19.9.20

Because you are so efficient and well organised. You are the best?

19.9.20

Well organised, no waiting .excellent service

19.9.20

Because it was very efficient and friendly

19.9.20

Fast efficient service

19.9.20

What answer would that be? As far as i know i have'nt answered anything! Please explain.

19.9.20

Excellent service

19.9.20

Quick, painless and still is. Not bothering me.

19.9.20

[2/2]  carried out very quickly and efficiently and could not be faulted .

19.9.20

In and out very quickly and nice and friendly.

19.9.20

Very efficient. Only comment we were told something had been added to the flu jab but not what.

19.9.20

Very efficient

19.9.20

The procedure was very quick, staff were very friendly and polite, covid rules were followed.

19.9.20

Professional planned polite

19.9.20

Very efficient quickly processed safely.

19.9.20

Done

19.9.20

Well organised. Friendly helpful staff.

19.9.20

Very efficient and felt safe

19.9.20

Well organised vaccination programme efficiently organised

19.9.20

Yes, it was because I saw Dr Balachandran and had no pain

19.9.20

Extremely efficient, social distancing, pleasant people.

19.9.20

It was very well organised - like military operation. Quick and almost painless.

19.9.20

Efficiency

19.9.20

Very well organised and friendly staff

19.9.20

V well organìsed and i didnt feel a thing

19.9.20

Extremely likely

19.9.20

Friendly, fast and efficient.

19.9.20

Well organized

19.9.20

Excellent service

19.9.20

When we arrived there was no queue, in and out in under 3 mins.

19.9.20

very efficient

19.9.20

Lovely welcome from all the staff and as usual a very well organised event.

19.9.20

I'm extremely happy with the way i'm looked after at orchid house - thank ux

19.9.20

Very efficient and friendly

19.9.20

Quick and efficient as always.

19.9.20

[1/2] First time I had a flu jab, and under current Covid  conditions, it was superbly organised, staff very friendly and extremely efficient. Well done  Orchi

19.9.20

Okay

19.9.20

Organisation /efficiency + polite

19.9.20

Covid safe! Very professional!

19.9.20

Very efficient from entry to exit

19.9.20

It was very efficient.

19.9.20

Very efficient flu clinic...as always! No waiting and very friendly staff who make you feel at ease. Covid precautions very good indeed! Thank you to all!

19.9.20

[1/2] All members of staff were very courteous, very effecient and I was out of the surgery very speedily, the taxi driver who brought me and waited for me was

19.9.20

It was very well organised and I felt safe

19.9.20

Always been look after with care & respect

19.9.20

Very well  organised   and very  kind staff

19.9.20

Quick & Efficient

19.9.20

Efficiency

19.9.20

From arriving to having the flu jab and leaving the surgery all the staff were excellent -guiding one through the procedure politely and professionally.

19.9.20

Very well organised

19.9.20

The flu jab was extremely well organised and efficient, as in previous years.

19.9.20

Speedy friendly and informative service given by all involved thank you

19.9.20

Perfect, straight in and out in very quick time, no pain at all, so very pleased. Thank you.

19.9.20

Excellent staff & service

19.9.20

On time and quickly sorted

19.9.20

No fuss. No worries. Smiling faces. Quickly dealt with.

19.9.20

Organised, swift and friendly service

19.9.20

Flu jab organisation excellent

19.9.20

Well organised

19.9.20

Organisation

19.9.20

Quietly efficient.
Thank you.

19.9.20

Good staff - very efficient.

19.9.20

Very efficient service

19.9.20

Because it flowed well

19.9.20

Efficient and flowed well

19.9.20

Brilliant organisation. No wait. Wonderful service from you all, as usual!

19.9.20

We'll organised especially for me. First time out since lockdown to the surgery. Daughter drove down from Basingstoke especially.

19.9.20

Very good service and good corvid safe practices used when visiting the surgery.

19.9.20

Excellent organisation

19.9.20

Straight in, done and out

19.9.20

Excellent set up

19.9.20

Yes, for entrance GP WAS quick and at time for received the flu vaccination and the attention was at time and quick!

19.9.20

Okay

19.9.20

Well organised and efficient.

19.9.20

Was very quick and easy

19.9.20

Staff helpful, very quick

19.9.20

Arrived at said time, Jabdone we were away.

19.9.20

Staff are all very helpful.

19.9.20

Quick but still very friendly.

19.9.20

I was very impressed
Very organised and quick with all protocols in place. We hear a lot in the press about problems but this surgery seems to be sorted!!

19.9.20

Excellent staff

19.9.20

Very well organised

19.9.20

[1/2] I had the VERY GENTLE Flu injection exactly on the time booked with Orchid House Surgery. There were very few attendees in the surgery so it seemed much

19.9.20

My flu jab went well .

19.9.20

ONE

19.9.20

Very efficient.

19.9.20

Just thought it was very good and well organised didn't have to wait at all . Thank you.

19.9.20

Very nice, caring, efficient staff & a well organised service, a very good experience overall.

19.9.20

Super fast visit, no fuss. Much appreciated.

19.9.20

Very polite very efficient and ontime

19.9.20

No waiting  ,and very professional

19.9.20

Efficient and quick

19.9.20

To days visit was for the Flue Jab. It was Quick with a smiley faces

19.9.20

Well organised and efficiently carried out.

19.9.20

Came for a flu jab, didn't have to wait, excellent service as always.

19.9.20

Excellent service . Felt very safe and well organized

19.9.20

Professional polite service

19.9.20

Quick in/quick out

19.9.20

Very efficient and quick!

19.9.20

No waiting. Exellant staff

19.9.20

Very quick. Very efficient

19.9.20

Efficient

19.9.20

All went really smoothly thank you

19.9.20

I thought it was very well organised, I was in and out within a minute.

19.9.20

My recent appointment was very well organised and executed very well ..

19.9.20

I felt very safe with all the precautions in place when I had my flu jab

19.9.20

Fast, efficient, friendly.

19.9.20

That should have been sufficient

19.9.20

Very good system and well organised

19.9.20

Very safe and efficient

19.9.20

Always good polite service

19.9.20

Very well organised, quickly done and felt safe.

19.9.20

With the current lockdown changes you have worked it all out brilliantly at our surgery. Thank you.

19.9.20

Very well organised. An efficient and safe method of providing the flu jabs.

19.9.20

Quick and professional

19.9.20

Very well organised. Fast and efficient

19.9.20

Extremely likely

19.9.20

Very well organised, no delays. Also good social distancing.

19.9.20

On time pleasant staff well organised

19.9.20

We thought everything was set up and well structured

19.9.20

Flu jab organisation during Covid-19 threat was first class. No problems whatsoever

19.9.20

Flu hand very well organised, quick and safe.

19.9.20

Clinic was so well organised

19.9.20

Because my name was wrongly spelt, that's why!

19.9.20

Professional and organised service.top class.

19.9.20

Felt completely safe with the vaccination system.

19.9.20

On time, efficient and didn't hurt too much!

19.9.20

Ditto  previous message.

19.9.20

Very well organised

19.9.20

So well organised

19.9.20

[1/2] Excellent organisation from the questioning outside to the staff guidance ..to the doctor giving the vaccination .. to being guided outside again .. perf

21.9.20

Extremely safe, temperature is even checked on entry, very friendly staff

21.9.20

Friendly, swift and professional

21.9.20

Excellent experience

21.9.20

Appointment almost on time - helpful, friendly and professional approach to patient care - covid restrictions in place -

21.9.20

Efficient and very well organised

22.9.20

Excellent service and friendly, professional staff

22.9.20

Wonderfully kind nurse with clearly brilliant knowledge and amazing treatment.

23.9.20

Good service

23.9.20

Professional and efficient service.

23.9.20

I was seen promptly and felt the service I got from the surgery was excellent

23.9.20

During these difficult times with covid I thought the surgery had everything organized very well and made my visit safe.

24.9.20

Polite and friendly receptionist. Safe and professional environment.

24.9.20

Felt totally safe

24.9.20

Friendly, organised, prompt professional & nice

24.9.20

Professional thoughtful & caring way the blood test was undertaken.

24.9.20

I arrived 5 mins before my app'tment but had to wait outside in a  que 8/9 mins to check in. Luckily it didn't rain or i & others would have got v wet!

24.9.20

Great care and attention when help was really needed.

24.9.20

I was treated very well  & given the help I needed

24.9.20

Very covid aware and prepared. Also usual friendly  staff.

24.9.20

Had to wait 15 mins before being called in

25.9.20

Very pleasant and professional service supplied by the practice nurse who completed the blood test.

25.9.20

Very sensitive staff to me as a person.  Felt nurse cared and provided very good explanation.

25.9.20

As  usual  - friendly and effecient  service from staff.

25.9.20

The surgery was fine and the treatment was good. The only problem was the foyer. Cannot socially distance in that limited space, while 2 surgeries share it.

25.9.20

The doctor was excellent, took time to listen and reassure me of my problem, thank you Doctor.

26.9.20

Safety and efficiency was priority

26.9.20

Surgery is always very efficient and polite and just really good service thank you

26.9.20

Very well organised

26.9.20

Efficient, professional and yet personal.

26.9.20

Quick.very covid friendly and efficient.

26.9.20

It was quick and easy and the staff were very friendly thank you

26.9.20

I've sent you a Photo/Video Message. Go to https://MVNO.mms.ee.co.uk/MVNO/ Your message is valid for 7 days

26.9.20

Just very good service

26.9.20

On time.safe.

26.9.20

No queueing straight in

26.9.20

Great setup for the flu jab in out less than two minutes fantastic

26.9.20

Very well organised

26.9.20

Professional staff

26.9.20

Fast efficient in out

26.9.20

Always pleasant and helpful staff very efficient.

26.9.20

Everyone friendly.

26.9.20

Quick and efficient

26.9.20

I was welcomed very politely by your staff. Had flu jab given by lovely Tracey & out in 2 mins. Thank you all very much. Most impressed.

26.9.20

Extremely efficient, even faster than last year. In and out within a minute.
Brilliant Service.
Well Done

26.9.20

Friendly efficient  attention. Flu jab even more organised than usual due to covid. Well done to all

26.9.20

Quick efficient safe

26.9.20

Very well organized and efficient

26.9.20

No waiting very organized

26.9.20

Very efficiently worked out and with a pleasant smile

26.9.20

Prompt and efficient service

26.9.20

Thought it was professional.

26.9.20

All staff were very courteous & kind, which made for a very quick & well co-ordinated experience.

26.9.20

In these difficult times the visit was well organised, safe and friendly.  Could not ask for more

26.9.20

Have just told you.....walking very difficult at present and today first time out in public with walking stick.......

26.9.20

Sorry.   Yes always treated with courtesy & on time for appointment.

26.9.20

Very quick

26.9.20

Everyone was friendly & helpful.

26.9.20

Very efficiently done.

26.9.20

Yes

26.9.20

Good service

26.9.20

Easy and safe access, no waiting. The surgery had everything spot in to keep its patients safe.

26.9.20

Very well organised and quick.

26.9.20

Very efficient

26.9.20

Excellent surgery

26.9.20

In Out

26.9.20

Prompt & cheerful.

26.9.20

I think my text explained the reason

26.9.20

Excellent service. Friendly reception on arrival. Very well organised for flu jabs

26.9.20

Flu jab appointment. Quick cheerful and efficient. Thankyou.

26.9.20

[1/2] On entering the centre I was guided carefully to the nurse who gave me the flu jab. The process was smooth and I felt very safe. The people involved were

26.9.20

Good and quick flu jab

26.9.20

Very efficient

26.9.20

Friendly, slick, safe?

26.9.20

[1/2] Excellent and well managed #covid19 safe and organised today, for m

26.9.20

Very well organised, quick and efficient.

26.9.20

Well organised and quick

26.9.20

Always 1st class service

26.9.20

[1/2] Flu jab, with husband. We were incredibly impressed by the efficiency of delivery, and the cheerful and  helpful staff. Well done everyone for providing

26.9.20

Well organized

26.9.20

Always, efficient, effective and pleasant.

26.9.20