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Friends and Family Reviews and Feedback

December 2019

 

02/12/2019

Both my appointments today were on time and I was treated with care and by two professional people.

02/12/2019

Excellent service.

02/12/2019

Very understanding

02/12/2019

Very professional staff and very pleased with Dr. Every

02/12/2019

Efficient and professional and approachable

02/12/2019

They are very methodical in their approach

02/12/2019

Service is very good

02/12/2019

Happy with service

02/12/2019

They are really helpful listen to me my problem and my wife problem they take action this straightaway

02/12/2019

Have no complants, very busy at times, but still a good practice .

02/12/2019

Very Understanding doctor

02/12/2019

[2/2] th and going back for blood tests next week.

02/12/2019

??

03/12/2019

Staff and doctors are always friendly, polite and courteous. Doctors always listen to concerns.

03/12/2019

Doctor was brilliant and dealt with my questions superbly. Very happy with the service.

03/12/2019

Always excellent service thank you

03/12/2019

The unfailing support we always receive.

03/12/2019

Always friendly and helpfull

03/12/2019

Usual great treatment and advice

03/12/2019

Staff and drs and nurses always very helpful.

03/12/2019

Very good service all round

03/12/2019

Appt on time and speedy service for flu jab.

03/12/2019

[2/2]  compassion.  I've always had very good service from every doc I've seen at Orchid House.

03/12/2019

Dr Davenport listens and always has time for her patients even when running an hour late.

03/12/2019

The nurse that dealt with me was fantastic. Completely understood my needs and dealt with me perfectly. Couldn't have asked for better

03/12/2019

Well looked after and seen quickly

03/12/2019

brilliant doctor

03/12/2019

Happy with the service, would have given a "1" but waited an extra 40 mins for blood test

04/12/2019

Very helpful service, from reception to seeing the doctor, friendly and professional.

04/12/2019

Reception efficient GP attentive

04/12/2019

Everyone always very nice, helpful and kind.

04/12/2019

Nice physio lady but could have done more

04/12/2019

Always satisfactory appointment

04/12/2019

[1/2] I have been with the surgery since the days of Dr Harrison Hall and our family has never been disappointed with the care and attention we can rely on fro

05/12/2019

Good knowledgeable staff

05/12/2019

Service

05/12/2019

Hours wait for my appointment

05/12/2019

It's excellent friendly service. Thank you

05/12/2019

Excellent as always

05/12/2019

Waiting for phone to be answered in morning is approx 30mins and waiting for Dr appointment is much the same. Today was an hour.

05/12/2019

Good service

06/12/2019

Friendly

06/12/2019

Good service but 20 minutes late

06/12/2019

Was not there long enough

06/12/2019

Nice to have a understanding person

06/12/2019

They are All very efficient in everything they do, very polite, very helpful, Drs , nurses and receptionist are all there when needed.

06/12/2019

Staff are always fantastic

06/12/2019

Terrific service and a good amount of time spent on trying to solve my issues

06/12/2019

Efficient effective consultation

06/12/2019

They are all brilliant

09/12/2019

Efficient, friendly and polite.

09/12/2019

Very nice friendly staff.

09/12/2019

[1/2] Great doctors (especially Dr. Every) and receptionists!! Always hel

09/12/2019

Practice nurse very helpful and understanding

09/12/2019

Friendly and efficient staff

10/12/2019

Can usually  see a nurse or doctor fairly quickly.

10/12/2019

The whole team at surgery are fantastic.

10/12/2019

Very kind nurses and doctors. Great service.

10/12/2019

It has always been good to me   I am very satisfied. Many thanks

10/12/2019

Excellent service

10/12/2019

I always think the Dr's are good listeners and have referred me to the relevant specialisms if needed .

10/12/2019

Great service. I wish I'd given a 1

10/12/2019

Dr Davenport is so kind and caring you may have to wait a while but she is worth it and

10/12/2019

On time and lovely reception and doctor very knowledgable and clear in delivery of diagnosis.

10/12/2019

Excellent experience.....no long wait and listened to with appropriate and today very quick follow up in form of a same day blood test.

10/12/2019

Great Doctor
Always seen in good time

10/12/2019

[1/2] Very rarely am ill and never bother surgery waited 1 hr and half had not been out house for 3 days was absolutely exhausted. Everyone lovely though. Went

10/12/2019

Lovely caring Doctor.

10/12/2019

Very efficient service and very punctual

11/12/2019

Dr Beale was very helpful and wanted to help my symptoms.

11/12/2019

Excellent Surgery,good doctors,very helpful staff.

11/12/2019

Good service & polite staff

11/12/2019

Best vampires in the UK

11/12/2019

All staff helpful and my doctor is amazing

11/12/2019

[1/2] Simply helpful, polite and great Doctors. Downside if there is one ;-
Silly frustrating telephone system that belongs the other side of the Atlantic.
Ov

11/12/2019

Pleasant and get services from receptionist to Doctors

11/12/2019

I was seen ahead of time and Dr Every was lovely.

11/12/2019

Doctors response and remark that I am 62 and will be retiring soon ??????? So that's ok then!

11/12/2019

She was very friendly and patient even though I was nervous and fidgety

11/12/2019

Prompt service

11/12/2019

Friendly, approachable, competent and caring professionals

11/12/2019

GPS listen to me and I feel included in any decision made

11/12/2019

I like the staff and I feel I am being treated well.

12/12/2019

Dr Balachandran is wonderful

12/12/2019

Very clear instructions. Made me feel comfortable. Gave me advice for future management. Was kind.

12/12/2019

Helpful as always.

12/12/2019

[1/2] The few times I have had cause to see a practitioner I have had very good treatment & advice. Mainly from Tracey for which I am grateful. Also today such

12/12/2019

Very kind and  carrying Doctor

12/12/2019

Always able to see or speak to a doc when I need to and staff are friendly

12/12/2019

Meant to say extremely like

12/12/2019

Dr Davenport

12/12/2019

Tracey the new practice nurse was very helpful and and she is an asset to the practice.

12/12/2019

Helpful and a nice surgery

12/12/2019

Great Dr Davenport and good location

12/12/2019

Appointments available when needed

12/12/2019

Always very helpful and friendly.

12/12/2019

Everyone is so kind and professional. Esp the nurses and dr Davenport

13/12/2019

Excellent service

13/12/2019

.Got excellent advice from the receptionist when I phoned. Appointment made with Tracy... who saw me promptly... and was most reassuring... thanks.

13/12/2019

[2/2] dles, she was very good.

13/12/2019

Have always had good service from all clinic members.

13/12/2019

[1/4] The doctor would not perform a routine skin tag removal (altho I had this done by a doctor at the practice previously). I was told to book in at the clin

16/12/2019

Efficient and always on time

16/12/2019

I was able to get an appointment when I needed one

16/12/2019

As always the same reasons as I've said before. I always have top Treatment. Thank you so much.

16/12/2019

Punctual and caring staff.

16/12/2019

Professional, friendly, helpful

16/12/2019

Appointment on day I called no wait extremely efficient and friendly

16/12/2019

Excellent service and advice.

17/12/2019

Quick to get appointment and friendly and helpful staff

17/12/2019

Was seen within one hour of phone call.  verygood.

17/12/2019

Quick and on time appointment

17/12/2019

The nurse I saw today was lovely. She was very friendly. She put me at ease. Very professional.

17/12/2019

All the staff are friendly, helpful and good at their jobs.

17/12/2019

Got an appointment when I needed it. Clean rest for the waiting area. A doctor that listens

17/12/2019

I was able to see the Dr the day I rang

17/12/2019

Extremely likely

17/12/2019

Clear diagnosis,good advice, and kind.

17/12/2019

Have always been very good to wards me

17/12/2019

Always friendly and supportive staff that put you at ease and are incredibly professional.

17/12/2019

Helped me with everything I needed

17/12/2019

Friendly, professional service and the feeling that you matter

17/12/2019

Very efficient and got in on time
Tried to book the day before in reception but was told I had to call in the next day
Receptionist very polite and friendly

17/12/2019

I was seen by the practice nurse Tracy. She was so kind and understanding with the medical issues I have. The receptionist was also very pleasant and helpful.

17/12/2019

no. and why keep sending this  same question after every visit.

18/12/2019

On time and helpful

18/12/2019

Prompt and thorough examination

18/12/2019

Most-Effiecenent

18/12/2019

Everybody does their best to help.

18/12/2019

Always get a good service from the ladies in the blood clinic.

18/12/2019

Waited 2 weeks for an appointment and waited half an hour to see the doctor!

18/12/2019

Appointment given next day nice polite reception staff very efficient Dr

18/12/2019

Very good physio

18/12/2019

Professional and friendly

18/12/2019

The Drs are very kind

18/12/2019

My appointment was on time and I felt the doctor dealt with me in a most sympathetic and professional manner.

18/12/2019

Always having to wait 30 minutes plus and can never get a appointment when I need one. I don't even know who my doctor is anymore either

18/12/2019

[1/3] My doctor was absolutely lovely. The last time I went to Orchid House, my doctor made me feel uncomfortable and useless, and I didn't want to return agai

18/12/2019

Straight in, had a jab and left with no delay. Took 5mins

19/12/2019

Always very friendly and  makes you feel relaxed and not nervous .as i have a injection in my thumb .

19/12/2019

Excellent

19/12/2019

Good service

19/12/2019

ways found Dr Every

19/12/2019

[1/2] I was very nervous about having an injection in my hand. Dr Every put me at my ease, explaining clearly what he would do. He chatted to me the whole time

19/12/2019

My appointment was on time and the Doctor who saw me, Doctor Grana, was very understanding and helpful. Thankyou.

19/12/2019

The care and interest about our situation and we did not feel we were wasting Drs/nurses time indeed a wish to ease our problems thank you

19/12/2019

Always easy to get an appointment and all staff are friendly and knowledgeable.

19/12/2019

Top class professional service

19/12/2019

Great doctors

19/12/2019

Excellent physiotherapist.  Knowledgeable with an infectious enthusiasm.practical.

19/12/2019

Thoroughness if staff

20/12/2019

[1/2] Reception staff very friendly and professional, first class treatment from doctors and other staff. Recommended my daughter to the surgery who is also ve

20/12/2019

Dr Every

20/12/2019

Clear explanation and  friendly

20/12/2019

Read my message again

20/12/2019

Because all your staff are very good and take time to explain things.

20/12/2019

Very professional

20/12/2019

Mark Every is a fantastic Doctor

20/12/2019

Staff always helpful, both medical personnel and admin

20/12/2019

I am always impressed with the professionalism and care given.

20/12/2019

Your Surgery can't cope with tha numbers of patients it has . I've mentioned this before.

23/12/2019

[1/2] I feel it's a good surgery and operates within the times allotted. The Drs l have met have always helped me when l have needed to ask a question and seem

23/12/2019

After waiting 10 minutes later than appointment time I was treated by a nurse with no manners or time for me

23/12/2019

always good service thank you

23/12/2019

I was seen on time and was satisfied with the consultation on my medical condition.

23/12/2019

Excellent attention

24/12/2019

Always find practice very good and professional

24/12/2019

[1/2] I was getting my stitches out, the nurse did a great job and was very friendly and told me everything I needed for after care. Turned up for my appointme

24/12/2019

Good doctor

24/12/2019

Because in spite of the Christmas holiday I was able to get an appt to be seen on Christmas Eve

27/12/2019

Ease of getting an appointment at short or very short notice.

27/12/2019

I have always found staff very helpful and under standing. . Have already sent friends there.

27/12/2019

Excellent patience service by the Doctor ????? Thankyou.

27/12/2019

The GP that I saw was unhelpful.

27/12/2019

Very prompt appointment

30/12/2019

They are very help full and understanding

30/12/2019

[1/2] Difficulty getting appointments. The only way I could get an appointment was to queue up outside the surgery at 8:15 this morning. Can't book appointment

30/12/2019

Friendly efficient service

30/12/2019

A great, friendly practice.

30/12/2019

The staff are alway very friendly.

30/12/2019

Nice understanding staff??

30/12/2019

Easyness and helpful

30/12/2019

Tracey is a great ANP,she is extremely knowledgeable and her consultations are managed sensitively and professionally.
Thank you

30/12/2019

Very good service

30/12/2019

Fast and great and friendly service

30/12/2019

Because all the staff from doctors to receptionist make sure your looked after

31/12/2019

Excellent service

31/12/2019

Very unfriendly abrupt person doing blood tests

31/12/2019

Orchid house always provides an excellent service to me and my family

31/12/2019

Thoroughness &efficiency.
Please do not send any more questions.

31/12/2019

Efficient and friendly service

 

November 2019

 

 

 

01/11/2019

Staff all helpful. Doctors easy to talk to & discuss problems.

01/11/2019

Dr Balachandran is the best Doctor in the Practice.  She always listens and is so helpful.

01/11/2019

Nurse informative and reassuring

01/11/2019

Excellent doctors and service.

01/11/2019

Dr listened and is following up quickly.

01/11/2019

Pleasant staff good doctors

01/11/2019

[1/2] Why would l recommend the surgery which is already over subscribed with to many people, making it even harder to get an appointment if people think it's

01/11/2019

I feel like my doctor really listens to me.
But I also feel like I am wasting her time

01/11/2019

Easy to talk to.

01/11/2019

same day appointment for flu jab - no waiting on arrival- super  quick service

02/11/2019

Efficient and professional service.

02/11/2019

Brilliant service

02/11/2019

So impressed with the organisation of the flu jabs this morning ??

02/11/2019

Please with orchid surgery staffs location and comfortable to be

02/11/2019

Good knowledgeable staff.

02/11/2019

[1/2] I have just had my flu jab and the organisation of the whole morning was outstanding, the staff friendly and efficient ... was in, jabbed and out in less

02/11/2019

The brilliantly efficient organisation this morning in dispensing the flu jabs and the commitment of the doctors and staff in making it happen.

02/11/2019

Helpful, cheerful and usually quick service

02/11/2019

We believe the surgery is the best in the area.

02/11/2019

Always very polite and helpful.

02/11/2019

Good customer service

02/11/2019

Efficient

02/11/2019

See early and straight in and out

02/11/2019

Pl. see reply.

02/11/2019

Appointment on time  and very  efficient

02/11/2019

Good service and understanding with time to ask about further queries

02/11/2019

Always great service.

02/11/2019

Prompt and courteous staff

02/11/2019

Great receptionists,

02/11/2019

They ate a brillant surgery

02/11/2019

As usual the flu jab clinic went without a hitch with everybody very friendly and efficient.
Well done.

02/11/2019

Efficiency

02/11/2019

Friendly doctors and staff

02/11/2019

The surgery is always efficient and friendly

02/11/2019

As always a well organised flu jab session

02/11/2019

Well organised, friendly and professional

02/11/2019

Good service

02/11/2019

Helpful, genuine and caring staff

02/11/2019

You can't  get to see a doctor when you really need to, so I  try to deal with illness  my self.

02/11/2019

Friendly staff

02/11/2019

Very good service.well organised

02/11/2019

Very efficient and helpful staff and GP's

02/11/2019

The speed and ease of service

02/11/2019

Be efficient and helpful x

02/11/2019

I enjoyed my flu jab very much. Would come again

02/11/2019

The surgery is always helpful and careing

04/11/2019

Got a same day appointment
Seen promptly
Prescription and advice given

04/11/2019

Efficient and support is outstanding

04/11/2019

Fast, efficient, helpful service.

04/11/2019

Yes because i find Dr Grana very kind and understanding and never too busy to listen. Thankyou

04/11/2019

Prompt service

04/11/2019

Everyone is always very helpful & pleasant

04/11/2019

Very good service provided by my GP. Listened to my medical problem and advised and provided the correct support i needed.

04/11/2019

The nurse was on time, friendly and the injection (flu) was virtually painless

04/11/2019

[1/2] Yes, I answer 1 because Dr. Graña is a very good  doctor, he ask me very good  questions that permited me explain easy to him my symptoms. He is very goo

04/11/2019

Not rushed, understanding and super helpful doctor.

05/11/2019

Excellent nurse practitioner

05/11/2019

Lovely nurse who explained everything I needed to know and was very polite and friendly. A credit to your surgery.

05/11/2019

Everyone is very pleasant.

05/11/2019

Cos you are very good.   nurse was a bit miserable though!

05/11/2019

Very helpful and informative

06/11/2019

[2/2] rchid are amazing

06/11/2019

Despite a 35 minute wait.. It happens.. was given good advice

06/11/2019

[1/2] To book an appointment is a joke. It took over 20 minutes to speak to someone. I called the day before but was told you have to call the day you want the

06/11/2019

Saw Tracy today. She reasured me. Different way to use my inhaler? Never been told to do it this way! Also having blood test and urine test . Moving foreward.

06/11/2019

Efficient receptionists and timely appointment with accurate information

06/11/2019

Because all of the staff and services provided are excellent.

06/11/2019

Keep up the good work

06/11/2019

Always good attention.

06/11/2019

Efficient, friendly and helpful

06/11/2019

Oops! Finger slipped, rate surgery 2......always helpful

06/11/2019

Efficient doctor. Appointment on time.

06/11/2019

As always, very pleased

07/11/2019

Well organised

07/11/2019

In on time

07/11/2019

20 minutes late going in but no apology - nurse was very efficient though

07/11/2019

Helpful caring

07/11/2019

Lovely friendly people, not long to wait until my appointment and no stress

07/11/2019

I have always received the very best of curtesy care and I will never have any complaints about the service you provide

07/11/2019

The nurses were lovely, I'm afraid so it helped.

07/11/2019

Good service

07/11/2019

Very thorough, also such lovely ladies ,always friendly and caring

07/11/2019

no

08/11/2019

Pleasant reception and Dr Granna is a great guy

08/11/2019

The service is impeccable.

08/11/2019

Nice staff

08/11/2019

Excellent team

08/11/2019

Very good service

08/11/2019

Saw me on time

08/11/2019

[2/2] onal, informative and easy to talk to.

08/11/2019

You are busy enough without new customers,  just selfish, if you asked if the service was good then i would say excellent

11/11/2019

Because she listens and understands what I am going through

11/11/2019

Excellent service

11/11/2019

Efficiency and friendliness

11/11/2019

Excellent experience today.

11/11/2019

Appointment kept on time. Treatment administered as hoped

11/11/2019

Very kind and helpful to me as I am forgetful

11/11/2019

Really happy with the Dr that I saw

11/11/2019

The receptionist was really friendly & helpful, even though she had a bad cold! Dr Balachandran was also lovely & friendly.

11/11/2019

Friendly, professional people

11/11/2019

Fitted me in on a emergency appointment. Very helpful on phone and pleasant. Doctor very good.

12/11/2019

I did

12/11/2019

Really lovely nurse

12/11/2019

Helpful Reception. On time Doc apt. Nice Doctor.

12/11/2019

Very quick, easy and painless!

12/11/2019

Dr every has been very good to me and my family.  Very happy with everything

12/11/2019

Very efficient member of staff on my ringing in to make an appointment. Didn't have to wait long to be seen by a Dr. Pleased with my visit to the practice.

12/11/2019

Very friendly staff and Drs.

12/11/2019

The staff are very professional and friendly plus I am lucky enough to have a great GP.

12/11/2019

Efficient blood testing service.

12/11/2019

I always get an appointment

12/11/2019

Blood test Appointment on time and felt no pain

12/11/2019

Prompt service

12/11/2019

Always has excellent care. Always can see a Dr or Nurse Practitioner if necessary.

12/11/2019

Nice staff, very knowledgeable

12/11/2019

Friendly

12/11/2019

As always totally professional service delivered wonderfully

13/11/2019

Great staff excellent doctors great service who could ask for more.

13/11/2019

On time/efficient, painless & friendly.

13/11/2019

Dr Every always takes time to listen receptionists always friendly only negative i had to wait 2weeks to get appointment

13/11/2019

Excellent, knowledgeable consultation

13/11/2019

Excellent caring service

13/11/2019

Very competent service with dr

13/11/2019

Doctor was very efficient and no waiting time to see her, and was very positive

13/11/2019

Read the message I already have!

13/11/2019

Very good friendly quick treatment

13/11/2019

Very efficient.

13/11/2019

Wonderfully friendly  nurse and receptionist

13/11/2019

Excellent treatment

13/11/2019

Always well cared for.

13/11/2019

Extremely nice Doctors & excellent treatment.

13/11/2019

My appt was on time & my treatment was quick & efficiency done.

13/11/2019

Treatment has not worked - will require another visit.
2 is not necessary bad!

13/11/2019

All ways good service

14/11/2019

I felt the doctor wanted to hurry me and gave me a wrong quantity of one of the prescription

14/11/2019

Easy to book and good reminder system - Doctor on time and effective. Thanks.

14/11/2019

[1/2] It was my first time at Orchid House. I found the surgery to be friendly, helpful and clean. I felt Dr Davenport was genuinely interested in my problem a

14/11/2019

Great service lovely staff

14/11/2019

Professional and caring

14/11/2019

Excellent service and advise

14/11/2019

Dr Every was not well. He hardly had any voice. However, in spite of this he was his usual caring and efficient self.

14/11/2019

Allways helpful in every way

14/11/2019

Vanessa was very friendly, extremely helpful and professional. Thank you.

15/11/2019

Tip top doctor!.

15/11/2019

On time appointment and the nurse was as always very helpful, friendly and attentive.

15/11/2019

Seen on day of call

15/11/2019

Good standard of care and not too difficult to get appointments.

15/11/2019

Efficient, professional and caring (as always).

15/11/2019

I find the Doctors and the staff  friendly and considerate.  They listen to you.

15/11/2019

Phlebotomists are good

15/11/2019

A quick appointment,professionals and helpful staff

15/11/2019

Because all of the staff and services provided are excellent.

15/11/2019

[1/2] All staff,  doctors, nurses,  receptionists,  admin  very efficient, polite, caring and very supportive. A wonderful team.  Every One absolutely superb.

18/11/2019

Fast and prompt service

18/11/2019

Dr very friendly, understanding and approachable. However, Checking in system not working and a big queue at reception

18/11/2019

Always very friendly and very professional with a smile

18/11/2019

Quick friendly service. Easy to access!

18/11/2019

Because I have always had good care.Which is very satisfying. Thank you .

18/11/2019

Personal service, annual health reviews

18/11/2019

Highly professional, very clear communication and very knowledgeable

18/11/2019

Very busy not always easy to make appointment

18/11/2019

Very friendly, punctual with appointments and the advanced nurse practitioner ( Jane I think ) is fabulous, a great nurse!

19/11/2019

Fast friendly service

19/11/2019

Very efficient

19/11/2019

Because my visits there are always unstressful to arrange and the staff are very caring and proffesional at all times.

19/11/2019

[1/3] As I have said previously, the principal reason for my satisfaction with the OHS is the staff.  I am constantly impressed by the friendliness, helpfulnes

19/11/2019

Excellent service

19/11/2019

[1/2] Really helpful doctor, who answered all the questions I asked. Efficient staff - but appointments were running a bit late. Maybe some indication of how m

19/11/2019

Appointment was on time, and very efficient

19/11/2019

What else is there we talked about holidays.  .

19/11/2019

Really nice surgery. Nice staff

19/11/2019

Ali was kind, informative & put us ease. Ali is a great asset to the surgery.

19/11/2019

On time
Easy to make appointment.

19/11/2019

Helpful

19/11/2019

Professional and friendly staff.

19/11/2019

Excellent physio xx

19/11/2019

I didn't need to wait long for my appointment, didn't over run by time, nice staff, clean environment.

19/11/2019

No messing about and he helped me with my medical problem one hundred percent.

20/11/2019

Because they do what they have to do well.

20/11/2019

I am new to the surgery and the staff and doctors have been very welcoming and helpful

20/11/2019

It is such a great surgery the staff doctors are all so nice

20/11/2019

Always helpful and very friendly staff...

20/11/2019

On time appointment

20/11/2019

quick and on-time

20/11/2019

Always excellent, friendly service.

20/11/2019

Quick and efficient AND it didn't hurt ??

20/11/2019

My GP is very professional and easy to talk too

20/11/2019

Long delay of nearly an hour. A bit disappointed with the consultation as well to be honest.

20/11/2019

Very kind understanding supportive doctor - excellent

20/11/2019

Extremely unlikely to get a appoiment to see a doctor of choice

21/11/2019

Lovely doctor.

21/11/2019

Very friendly and helpful staff at the desk. I saw Dr Balachandran today and she was extremely sympathetic and professional with the ailments we discussed.

21/11/2019

Quick appointment availability & very satisfactory consultation without feeling rushed

21/11/2019

Very efficient service

21/11/2019

Friendly. Professional

21/11/2019

Doctors are always very friendly and helpful

21/11/2019

Appointment given very quickly and  seen by gp on time and dealt with efficiently.

21/11/2019

Receptionist call me back next day as promised with appointment date and time for flu jab. X

21/11/2019

Considerate receptionist. Attentivel Doctor

22/11/2019

The nurse practitioner I saw was very professional, competent,informative, empathetic and knowledgeable!

22/11/2019

Quick appointments great with kids x

22/11/2019

Always helpful with diagnosis.

22/11/2019

The main reason is that they try to help if you have any problems as soon as possible.

25/11/2019

Always able to get an appointment and they generally run on time

25/11/2019

Staff are friendly and listen.

25/11/2019

[2/2] h unusual name beginning with B. A good asset to the surgery

25/11/2019

Helpful,professional and aware of you as a person

25/11/2019

Efficient

25/11/2019

nurse spoke to me

25/11/2019

Doctor Davenport so nice

25/11/2019

Good service.

25/11/2019

Quick & efficient service

25/11/2019

Appointment was on time, doctor listened to my questions and I was happy with the outcome of the visit

25/11/2019

Very good in the early morning getting an appointment and excellent treatment from Dr Every. Very grateful ..

26/11/2019

Reception always polite and helpful. Never had a problem getting a appointment or response. Most of all the GPs are very thorough. Thank you.

26/11/2019

The nurse was amazing, so kind and put me at ease

26/11/2019

Confidence in my treatment. Even ifI do queue at eight o'clock to get an early appointment

26/11/2019

Good service but had a bit of a wait.

26/11/2019

Fabulous staff

26/11/2019

Quick service

26/11/2019

Because my GP Dr Grana has helped me a lot with my ailments as well as Dr Beale.

26/11/2019

Prompt professional and efficient.

26/11/2019

They spend time with you and listen x

26/11/2019

Was satisfied wuth servuce i got.

26/11/2019

First class service

26/11/2019

No one thing! Just the ambience. The feeling of being welcome thoughout the whole appointments! From booking the apppointment to seeing the doctor !

26/11/2019

All staff and GP very helpful and professional

27/11/2019

Put completely at ease by the nurse, and it was painless, and over in minutes

27/11/2019

Your staff are always courteous, they listen to what you are talking about, nothing is too much trouble, what more can I say, keep it up.

27/11/2019

Extremely quick and painless doing blood test

27/11/2019

Waiting time.

27/11/2019

Dr Beale is always friendly, on time, and very helpful :)

27/11/2019

[1/2] The staff at Orchid house are helpful and friendly. I saw Dr Beale who gave me some help and advice about my medication. I didn't have too wait very long

28/11/2019

Dr.Davenport sympathised with and understood my concern and prescribed the appropriate medication with suitable advice for future reference.

28/11/2019

Very efficient and you always seem to manage to get me an appointment to see the doctor despite being extremely busy. Well done.

28/11/2019

Lovely staff, always feel comfortable. Appointment on time.

28/11/2019

Excellent doctors

28/11/2019

Polite and courteous and try and get you an appointment ASAP

28/11/2019

Excellent service.

28/11/2019

When in pain prompt injection  is wanted  and I only had to wait a short time

28/11/2019

Your surgery is always very pleasant and friendly to everyone

29/11/2019

Promptness and efficiency

29/11/2019

Prompt

29/11/2019

Confidence in Doctor, friendly,very knowledgeable.

29/11/2019

Very helpfull doctors and stuff

29/11/2019

Easy to book! Polite staff and efficient service. The nurse was extremely friendly and helpful.

29/11/2019

Helpful friendly efficient and effective people

29/11/2019

Dr Dr Grania was friendly & efficient in my treatment. Thank you.

29/11/2019

Friendly and efficient

 

October 2019

F&FT Results October 2019

01/10/2019

The G.P. was kind, reassuring and positive. Time will tell if the treatment has been effective.

01/10/2019

Being nervous prior to my appointment for a cervical smear, the Nurse put me at ease and the whole test was performed with little worry.

01/10/2019

Helpful staff

01/10/2019

Very helpful

01/10/2019

Very friendly and helpful doctor.

01/10/2019

Very friendly

01/10/2019

We r usealy in and out in good time and the staff r very pleasant and nice 2 talk 2

01/10/2019

Efficient service

01/10/2019

Excellent advice

01/10/2019

Gp would discuss only1 problem so i now need multiple appts - i hav not been for a few yrs & numerous appts is a problem

01/10/2019

Excellent advice from an excellent Dr

01/10/2019

Extremely Unlikely

01/10/2019

Swift kindly service

02/10/2019

Always helpful, pleasant

02/10/2019

Feel ny health is in good hands from recepcion to GP

02/10/2019

Professional service

02/10/2019

Been coming to orchid house surgery for nearly 29 years, always helpful and friendly.

02/10/2019

Good physicians

02/10/2019

Very professional and efficient.

02/10/2019

Friendly staff. Quick check in

02/10/2019

Had a long waiting time of 45 minutes and a big line of people at the desk too so. Appointment fine.

02/10/2019

Cos your vampires are brilliant

03/10/2019

Because the nurse I saw was very patient and kind

03/10/2019

Courteous and prompt

03/10/2019

Courteous and constructively led discussion to best way forward.

03/10/2019

Excellent service and friendly staff

03/10/2019

Every member of staff is friendly and helpful, and I never have to wait longer than my appointment time to be seen.

03/10/2019

Very prompt in being seen by doctor. Easy to log in for the appointment.

03/10/2019

Friendly, helpful, usually on time, yet you never fill rushed.

Always feels very organised and calm.

04/10/2019

I found your service punctual and the nurse I saw was friendly and efficient

04/10/2019

Very friendly and efficient staff.

04/10/2019

Both doctors and reception staff are extremely friendly, helpful and efficient.

04/10/2019

Very helpful

04/10/2019

Overall quality of experience.

04/10/2019

Dr Beale was very helpful.

07/10/2019

[2/3] eption staff, very helpful nurse practitioner, Tracy who listened &

07/10/2019

Prompt service, friendly reception. Helpful advice

08/10/2019

Yes the doctor was understanding and very helpful as usual xxx

08/10/2019

Pleasent friendly staff.

08/10/2019

When I need help from you, I get it - and don't get put off or sidelined. The receptionist s are always efficient, polite and helpful.

08/10/2019

Very caring an informative. Excellent!

08/10/2019

I was attended to promptly and professionally

08/10/2019

First time I meet dr Tracey she was very understanding

08/10/2019

Because I was given an appointment on the same day, ok it wasn't with the doctor but at least i was given help..

08/10/2019

Happy with the service Orchid House delivers.

08/10/2019

They will always try to get you in ASAP and always really helpful.

08/10/2019

Dr every excellent

08/10/2019

Very helpful.

08/10/2019

[1/2] The answer phone message and system is awful. Some gentle music would be a vast improvement. Also long delay for appointments and getting through on the

09/10/2019

Professional and quick service

09/10/2019

Because I am satisfied

09/10/2019

The nearly 45 min wait

09/10/2019

Good service

09/10/2019

Because it was on time.

09/10/2019

Dr Davenport

09/10/2019

Likely

09/10/2019

Excellent treatment from nurse Tracy

09/10/2019

They are all fantastic

09/10/2019

Excellent service

09/10/2019

Professional, efficient and compassionate

09/10/2019

Excellent diabetic nurse helpful and informative

09/10/2019

Dr Beale is very good!

09/10/2019

Lovely staff, very helpful and informative!

09/10/2019

Always can get apt when need. Dr's usually very approachable, thorough, to the point and supportive

10/10/2019

I am always well treated

10/10/2019

Because they do what they have to do well.

10/10/2019

Polite lady.

10/10/2019

Easy appointment online and helpful doctor

10/10/2019

the doctor advised irrigation for my ears.when I asked for an appointment I was told they can't give me one as there were no appointments available.

10/10/2019

I was just so grateful to the surgery and to be treated with such kindness and understanding.

10/10/2019

Friendly staff, lovely big open place and quick service

10/10/2019

An extremely re-assuring, consultation by Dr Sian Mew.

10/10/2019

My mum

11/10/2019

Always very good with appointments no problem.

11/10/2019

The excellent treatment/service we receive.

11/10/2019

Dr Grana is always professional and listens well. I trust his advice.

11/10/2019

Friendly . But hard to get appointments

11/10/2019

Doctor Every. Very good.

11/10/2019

Difficulty getting appmts& NO ONE ANSWERS THE PHONE WHEN TRYING EARLY AM TO DO SO.

11/10/2019

Polite and efficient throughput..

11/10/2019

Efficient service

12/10/2019

No queuing. All the Staff really friendly and kind .

12/10/2019

Fast, efficient service with a smile.

12/10/2019

Because it was well planned out this morning

12/10/2019

Flu jabs were as in previous years extremely efficiently organised this morning.

12/10/2019

Organised, efficient and painless.

12/10/2019

Excellent Sherpas always

12/10/2019

I thought it was very well organised and very friendly.

12/10/2019

Flu jab handled quickly and efficiently.

12/10/2019

re flu jabs. Reception small., to cramped for lots of ptients. Not great on directions. Mainly 2 exits. Not clear which one. Tried too leave via wrong one. Premises need a car park. Particulalrly on wet days.

12/10/2019

I have always had good treatment from the surgery.

12/10/2019

Quick and efficient

12/10/2019

Excellent service as always.

12/10/2019

Always comtetant and helpful.

12/10/2019

Receptionist's and doctor's EXCELLENT

12/10/2019

A1 service

12/10/2019

Staff are very nice and have time for you.

12/10/2019

I have spoken or seen a doctor three times this week and on each occasion have been satisfied with the result or reply

12/10/2019

I have always been pleased with the services i recieve

12/10/2019

I have always had good service

12/10/2019

The surgery is run efficiently. Dr's and staff are very helpfull, which patients are looking for .

12/10/2019

A very efficient team of ladies. Each member of staff understood their role and performed it well.

12/10/2019

Staff are always helpful and friendly, prompt service

12/10/2019

Because the surgery is efficient

12/10/2019

Quick and efficient

12/10/2019

Very well organised

12/10/2019

Good service

12/10/2019

Not 1 as delays in making appointments with doctors of choice.

12/10/2019

We'll organized.

12/10/2019

Swift friendly and efficient service

12/10/2019

Incredibly efficient but friendly flu injection this morning.

12/10/2019

Well organised clinic

12/10/2019

Very friendly and efficient x

12/10/2019

Wonderful doctors, nurses and all staff .

12/10/2019

I've never had any problems and everyone at the practice are brilliant - thanks

12/10/2019

Efficient service

12/10/2019

Always present and helpfall staff.

12/10/2019

Excellent organising. With efficient staff.

12/10/2019

Very efficient

12/10/2019

Everything very organised for the flu jabs!!

12/10/2019

Extremely well executed from arrival to leaving well done everyone

12/10/2019

Because it's a very well run organised surgery with very helpful staff.

12/10/2019

Lovely helpful efficient staff. You treat us so well very content thank you xx

12/10/2019

Excellent staff, excellent doctors, great service.

12/10/2019

Your organization

12/10/2019

nice friendly staff , and polite .

12/10/2019

Pleasant staff and doctors

12/10/2019

The organisation for the Flu jab was well done.

12/10/2019

Very good surgery

12/10/2019

Efficient,pleasant staff.

12/10/2019

Speed and efficiency

12/10/2019

Always the staff give an excellent service

12/10/2019

Very well organised

12/10/2019

efficient and on time

12/10/2019

On time

12/10/2019

Good service.

12/10/2019

Always well looked after by helpful staff and understanding doctors

12/10/2019

Extremely quick and efficient. In and out in 2 minutes

12/10/2019

Very quick, efficient and stress free service. Well done Orchid.

12/10/2019

[1/2] I have received excellent service from all the staff who go out of their way to help and the doctors and nurse have been knowledgable, approachable & the

12/10/2019

Fast and efficient.

12/10/2019

I have always been happy with the feedback that I have received when I have needed to see a Doctor

12/10/2019

[1/3] We came for a flu jab, on Saturday, it was very well organised, the

12/10/2019

Always so well organised

12/10/2019

 

12/10/2019

[1/3] While I understand it is a major achievement to get treatment to so many people in a short space of time the lack of an adequate space in which to get dr

12/10/2019

Well organanised

12/10/2019

Polite doctors

12/10/2019

Everyone in the team is very polite. Nothing is too much bother. Nearly always get an appointment to suit. Thank you

12/10/2019

I have always been treated well by the doctors and all the staff

12/10/2019

[1/2] Too many old buggers taking up places including me ! Ear syringe waited 28 days cancelled -can't give me a date ! Might as well do it myself with fairy l

12/10/2019

Reception staff so helpful. Doctors very thorough??????

14/10/2019

No problems

14/10/2019

Polite helpful staff.

14/10/2019

Call time waiting to speak to a receptionist is too long

14/10/2019

 

14/10/2019

[1/2] Because I have not been treated well recently being told to go private because of waiting list no understanding of my financial position I feel the docto

14/10/2019

Condition taken seriously. Warm manner. Follow up care offered

14/10/2019

I was dealt with promptly

15/10/2019

I was seen quickly and the doctor was very attentive

15/10/2019

Easy self check in. Seen on time. Dr Every was kind and lovely.

15/10/2019

Ali was extremely kind, caring and attentive towards both me and my daughter during both our appts today. She is professional and gentle with her treatments.

15/10/2019

Good service

15/10/2019

Doctor was very good not rushing me

15/10/2019

It was so difficult to get through on the phone for an emergency appointment. Started at 8.29 on hold for 10 mins then cut off. Altogether took half an hour.

15/10/2019

Not being able to see a doctor for two weeks unless I queue at 8am for an appointment. I'm 72 years old!

15/10/2019

Best diabetic check up in a long time.

15/10/2019

Dr Every had been brilliant and taken great care of me and my needs he's a brilliant doctor!

15/10/2019

Apart from the phone booking service, which is awful, the doctors are great!

16/10/2019

The long waiting time between appt & seeing a doctor

16/10/2019

Everyone I encounter is friendly and helpful

16/10/2019

Didn't see the Dr.as she was running late .I had waited more than 2 weeks for it so feel a bit let down.

16/10/2019

Friendly staff and drs it's run well

16/10/2019

 

16/10/2019

Very friendly and helpful advice though Dr was running late we were notified on checking in. Thanks

16/10/2019

Very happy with my surgery

16/10/2019

Dr's are fab and helpful and thorough. Waiting time isn't too long either.

16/10/2019

Dr balachandria is brilliant.

16/10/2019

 

17/10/2019

Karen was fast, efficient and the blood test didn't hurt anywhere near as badly as other tests had.

17/10/2019

No waiting time. Doctor listened and explained treatment

17/10/2019

Top timely professional

17/10/2019

[1/2] The staff always very kind, polite and helpful even when they are dealing with rude patients which i witnessed this afternoon.
Great to have a nurse(trac

17/10/2019

Excellent service

17/10/2019

Because of the friendly helpful advice given by Vanessa the Physiothera

17/10/2019

Good service

17/10/2019

Friendly and efficient staff

17/10/2019

Even though the doctor was running late she didn't rush me

17/10/2019

Appointments are generally on time sometimes a small wait but i would recommend a friend or colleague to Orchid House regards Phil Matthews

18/10/2019

Swift and efficient service, friendly staff, positive experience.

18/10/2019

Doctors, receptionists and nurses, very kind, polite, helpful and nothing is ever too much trouble. An absolutely delightful surgery.

18/10/2019

Good service, telephone manners very good. Helpfulness.

18/10/2019

The doctor listened to me and gave me a thorough examination. I felt cared for.

18/10/2019

Good doctors & nurses & staff

18/10/2019

Seen promptly and excellent advice and service

18/10/2019

We have always had a very fast efficient service with a doctor always available to see or for a telephone referral

21/10/2019

Good service

21/10/2019

Kindness.

21/10/2019

Extremely likely

21/10/2019

Good staff

21/10/2019

Staff always so friendly and helpful

21/10/2019

Attentive care. The doctors listen sympathetically.

22/10/2019

Ali very attentive and knowledgable. She gave good advice and made sure all my questions were answered.

22/10/2019

Doctor Every is always on time and extremely pleasant.

22/10/2019

Very happy with the practice and the staff.

22/10/2019

On time, friendly & efficient

22/10/2019

Dr was very pleasant and efficient

22/10/2019

All on time treated with respect and my issue dealt with efficiently

22/10/2019

Always listen, care and best treatment given

22/10/2019

Reception staff and drs and nurses always very helpful. Very impressed.

22/10/2019

Surperb same day service and delivery if necessary follow up

22/10/2019

Vanessa is a brilliant physio and lovely lady

22/10/2019

Managed to get appointment on same day
Appointment on time
Dr very helpful

22/10/2019

Dr Grana

22/10/2019

Appointment on time

22/10/2019

It is hard to judge as the NHS are under stress.

22/10/2019

Always helpful xx

23/10/2019

Staff were helpful

23/10/2019

[2/2] pointment. Many elderly people find standing sometimes for 30 minutes quite hard. Thank you

23/10/2019

I didn't wait beyond appointment time and I was happy with the outcome. What more could I ask?!

23/10/2019

Prompt appointment professional , thorough and treatment plan offered

23/10/2019

The physio exercises have had a positive impact on my knee problem & I probabley will not need to attend the clinic.

23/10/2019

Dr Balachandran was helpful as always. Thank you.

23/10/2019

I was seen by Dr Every the same day as I made an appointment. He was excellent as always l.

24/10/2019

Very good surgery

24/10/2019

Seen on time

24/10/2019

Very efficient being able to book and see the doctor on the same day.

24/10/2019

The doctor was very pleasant, listened carefully to my concerns and gave a thorough explanation for the action plan.

24/10/2019

It's getting near impossible to get an appointment ??

24/10/2019

Please can you send all you questions in one message.
1 because the service and people were exemplary.

24/10/2019

Attended to as per need in time.

24/10/2019

Best doctors in the area ??

24/10/2019

Extremely likely

24/10/2019

Professional,helpful and polite

24/10/2019

Excellent care as always

24/10/2019

[2/3] fficult situation and I was able to get an appointment straight away. I was so impressed and relieved, the service provided was excellent. Apologies for

25/10/2019

I have always been seen normally on time and all l have found everyone helpful

25/10/2019

Always helpful, puts mind at rest, very understanding. Wish there was more time. Talking helps.

25/10/2019

Dr Davenport is really super. Reception are not as easy as could be though.

25/10/2019

Long wait after appointment time

28/10/2019

Fast efficient service

28/10/2019

Routine visit. Unfortunately everyone was running late.

28/10/2019

[2/2] we are just expected to accept long waits beyond our appointment time- although turn up late and you miss your turn?

28/10/2019

I was offered an appointment when I needed one ??

28/10/2019

The nurse was very pleasant and helpful

28/10/2019

I was very pleased.

28/10/2019

Dr Every was very kind and efficient. He put me at my ease and administered the injection there and then with little pain.

28/10/2019

I rang up in the morning and was offered the same day appointment

28/10/2019

Friendly and quick service. Sensitivity to embarrassing situations

29/10/2019

[1/2] As I replied on your last survey,the front line reception is excellent and very helpful,also DrEvery & Dr Garcia are most caring very professional and pu

29/10/2019

Good advice and plan moving forward

29/10/2019

Dealt with very well.

29/10/2019

You offer a very good service.

29/10/2019

Always very helpful

29/10/2019

The quality of the GP's. They all care, listen & are supportive.

30/10/2019

I feel that the Doctor is trying to make the issues I have better

30/10/2019

I've always been happy with the practice

30/10/2019

Nice members of staff doctors and nice waiting area

30/10/2019

Very thorough review of symptoms.

30/10/2019

Same as usual, always friendly, helpful and kind. That's Everybody you come in contact with at your practice.

30/10/2019

Doctors listen and are thorough.

30/10/2019

Looking after myself and my daughter Poppy. Thank you.

30/10/2019

The doctor was really helpful

30/10/2019

Doctor Bill was very helpful thanks ??

30/10/2019

They were extremely helpful and even gave me my flu jab, which I hadn't gone in for, to save me coming back on Saturday.

30/10/2019

Prompt appointment and very good professional assessment and treatment.

30/10/2019

Very pleasant experience

31/10/2019

Allie was fantastic!

31/10/2019

Prompt service

31/10/2019

Good service

September 2019

September FFT results

2.9.19

I am constantly most impressed by the professionalism and kindness displayed by all members of the OH staff.

2.9.19

[1/2] Appointments keep getting cancelled or changed then when I come they haven't got the product to be administered to me. It should be checked before I turn

2.9.19

Efficient administration, pleasant and knowledgeable staff.

2.9.19

Because of the general treatment & efficiency of the practice.

2.9.19

The woman doing the treatment was very nice and very helpful

2.9.19

Excellent advice & guidance

2.9.19

[1/2] I used to put 1 but I think the standards of admin have fallen. I waited 5 minutes for a call to be answered, was then cut off and had to wait another 10

3.9.19

Very friendly, excellent service

3.9.19

[1/2] The service from the dr was good but the reception needs more people as when i came out to make appointment for blood tests there was only 1 lady serving

3.9.19

My appointment was on time and the Nurse was very good. I would recommend your clinic to anyone. Thank you.

3.9.19

Very quick and efficient service. Also incredibly professional

3.9.19

Dr Beale made it a very comfortable experience and made me aware of everything involved

3.9.19

Got apt same day, efficient service and even got a recipe for problem. First class!!!

3.9.19

Always listened to and good advice given.

3.9.19

Very efficient and caring response to my problem

3.9.19

Service was excellent. Doctor every was also excellent.

3.9.19

Always good service from your practice

3.9.19

It's the correct answer to the question

3.9.19

Short wait , quick service , friendly team

4.9.19

Polite staff, efficient service.

4.9.19

When booking appointments etc staff are very polite and accommodating on what's available and changing times, also quick in answering phone

4.9.19

I've always found Drs, nurses and all staff in the building very helpful, kind and considerate. THANK YOU.

4.9.19

Excellent service

4.9.19

Great proffesional service.

4.9.19

Efficiency.

4.9.19

Easy booking system. A GP who listened and discussed my problem with me.

4.9.19

Good quick and efficient service with friendly staff. X

4.9.19

Good service

4.9.19

mostly good service.
overworked reception so short on compasion.

4.9.19

Karen was attentive and professional. She also Made a boring health check both informative and entertaining :)

4.9.19

Friendly and efficient.

4.9.19

I think your patient care has improved noticeably.

4.9.19

Always able to get an appointment and everyone is very helpful.Doctors are great .

5.9.19

[1/2] My appt was on time & the Doctor helped with my problem & answered any other questions I had quickly & efficiently. The receptionist help me too making

5.9.19

My Appointment was on time and my blood test was administered very painlessly and efficiently by a very pleasant and friendly lady.Well done.

5.9.19

Dr on time and able to move forward after test results.

5.9.19

Appt ran to time, bookable online. Swift service

5.9.19

Good doctors

5.9.19

Fabulous staff

5.9.19

It gives me independents

5.9.19

Didn't mean that sorry

6.9.19

The staff are friendly and helpful and the dr's are lovely

6.9.19

The nurse was very helpful and professional

6.9.19

because the Dr was kind and understanding

9.9.19

Staff and Doctor are amazing!

9.9.19

Quick and easy

9.9.19

Excellent and friendly staff always very helpful.

9.9.19

Excellent service

9.9.19

Doctor Davenport so lovely and kind

9.9.19

Have found them to be very thorough in my care.

9.9.19

Always been able to get appointments when needed

9.9.19

The gp and reception staff all very helpful and professional

9.9.19

I have always found the staff and Doctors to be efficient and caring over all the many years.

9.9.19

Friendly staff,drs& nurses

9.9.19

Friendly and give good advice.

9.9.19

Nurse practioner.. Excellent!

9.9.19

Nurse listened, and advised me . Not hurried at all

9.9.19

16 years with the Surgery. Always helpful and good at sending reminders for health checks.

9.9.19

Because of how quickly I can see my own doctor

10.9.19

Very prompt.

10.9.19

Amazing professional service so very caring top stuff

10.9.19

It was as expected quick and easy

10.9.19

Could not receive better treatment.

10.9.19

The physio Vanessa is brilliant.....she listens and really tries to sort out the problem

10.9.19

Competent and prompt attention

10.9.19

Dr Grana very helpful & reassuring

11.9.19

Mandy was great

11.9.19

This was my first visit. I was happy with the way I was dealt with.

11.9.19

Extremely efficient, friendly and helpful

11.9.19

I have always had good service .yes long waiting time but that is everywhere .

11.9.19

I saw Fiona physio who is most helpful and kind

11.9.19

Saw doctor promptly who listened and dealt with my queries quickly and efficiently. Also was friendly and helpful.

11.9.19

Very helpful

11.9.19

Helpful, Friendly admin staff, and doctors xx

11.9.19

Dr Davenport is an excellent GP who is thorough and empathetic.

12.9.19

Tracey the nurse practitioner is excellent

12.9.19

Unable to book a doctor who be familiar with my treatment. Doctor was usless unable to use computer could not figure out prescription request

12.9.19

Minimal waiting time.

12.9.19

Politeness and helpfulness of staff

12.9.19

Great service

12.9.19

Delightful nurse on time

12.9.19

[4/5] unlikely, 4 for unlikely, 5 for extremely unlikely or 6 for don't

12.9.19

Promptness of appointment & successful outcome ?

12.9.19

Good service

12.9.19

No

13.9.19

Listen and assisted with concerns investigating the illness

13.9.19

Great nurses

13.9.19

I was on time staff are friendly and helpful

13.9.19

Yes. Because the nurses are really kind and supportive.

13.9.19

Doctor is hopeful sort my problem out

13.9.19

Seen quickly lovely doctor, and nice receptionist.

13.9.19

Doctor listen to me and meet my request

16.9.19

Help full staff

16.9.19

See email sent 18/09 and please respond accordingly.

17.9.19

Best doctors in Ferndown very helpfull and surportive

17.9.19

Very knowledgable nurse

17.9.19

All ways get to see the doctor I want,polite in formative receptionists, just good doctors

17.9.19

Prompt and easy blood taken

17.9.19

From start to finish I was put at ease & had second to none care. Brilliant service!

17.9.19

Very thorough assessment and proactive follow on

17.9.19

The attention i was given

18.9.19

Kind and compassionate

18.9.19

Because everyone has always been helpful and considerate.

18.9.19

Great doctors, nurses &staff.

18.9.19

Nurse Practitioner Tracy was polite, friendly, kind, helpful.

18.9.19

Efficiency and promptness of appt.

18.9.19

Dr Balachandran was very helpful and understanding. She answered all my questions & I left feeling satisfied with the care I had received.

18.9.19

Seen at short notice in a stressful situation with great advice.
Very nice Doctor who put me at ease!

18.9.19

Seen in good time, my results from seeing the hospital explained in a manner I could understand and a clear way forward was agreed for future treatment

18.9.19

[1/2] Because can Not get appointment to see the doctor and no one answers the phone when you ring up first thing in the morning!!! There's no Triage system in

18.9.19

Always there for me.

18.9.19

Quick appt with someone who listens

19.9.19

Excellent service

19.9.19

Very good and carling service

19.9.19

Professional people with a friendly approach.

19.9.19

Very prompt on appointment times and very friendly staff.

19.9.19

Everyone is so polite and helpful

19.9.19

Always friendly & professional

19.9.19

Because I hate having needles but this wasn't a bad experience

19.9.19

My daughter needed her foot looked at from an injury abroad, she has never been keen on going to the dr's and now I can't get her to go back

19.9.19

Good care and advice as always

19.9.19

Quick , excellent service.

19.9.19

Sympathetic sand helpful visit

19.9.19

[1/2] I've been having physio with Vanessa, who is always friendly, caring and helpful. She is trying various treatments to help me and giving me all that she'

20.9.19

Nurses very caring and helpful, receptionists polite and get to see doctor quickly

20.9.19

Efficient

20.9.19

Very efficient and friendly.

20.9.19

[1/2] The new online access system for the surgery is really poor compared with EMIS. Patient interface screens are limited and only 2 week advance booking is

20.9.19

You cant book a time in advance

20.9.19

Friendly & put your mind at ease

21.9.19

Efficient service

21.9.19

Always very good treatment from all staff.

21.9.19

Flu jab clinic and no delay.

21.9.19

Flu jab in and out less than 5 minutes.

21.9.19

Flu jab well organised

21.9.19

Excellent treatment from all the front line office staff and Doctors eg.
Dr Every & Dr Garnie

21.9.19

Friendly and efficient

21.9.19

Friendliness

21.9.19

Friendly, efficient, can't fault

21.9.19

Great service

21.9.19

So helpful and friendly.

21.9.19

Efficient kind and patient

21.9.19

So well organised

21.9.19

Prompt & efficient

21.9.19

The flu injection session this morning was carried out speedily with precision & care - well done Orchid House.

21.9.19

Superb service as always .we are truly blessed to have the doctors and staff of Orchid House .thank you

21.9.19

Extremely likely

21.9.19

we are very happy with the service we are give

21.9.19

I. am receiving better care now, thank you!

21.9.19

The flu clinic which I attended this morning was so professional and efficient

21.9.19

Efficient service, lots of staff on duty, and no waiting.
Well done!

21.9.19

Efficient and friendly

21.9.19

Staff were friendly & very efficient.

21.9.19

Good patient understanding.

21.9.19

Professional

21.9.19

Well organised and painless flue injection.

21.9.19

Because I Have been a patient with you for30 years and I have never had to complaind about anything

21.9.19

Extremely efficient

21.9.19

Lack of privacy.

21.9.19

Usual efficient service

21.9.19

Pleasant staff quick to be seen

21.9.19

Staff pleasant smiling and professional

21.9.19

Efficient, friendly & proactive.

21.9.19

No waiting around just straight in quick and efficient

21.9.19

Very quick and easy process. In and out in no time.

21.9.19

Good staff

21.9.19

Good doctors

21.9.19

Friendly, helpful and kind

21.9.19

Everyone is so helpful and friendly x

21.9.19

As always! Brilliantly organised very efficient! Altogether a good experience!

21.9.19

Staff always pleasant.

21.9.19

Always friendly staff, helpful and you can see the doctors the same day

21.9.19

Efficient and pleasant.

21.9.19

Very professional service. Extremely helpful. Nothing is too much trouble. First Class!

21.9.19

Well organised

21.9.19

Great practice, caring doctors and their staff.

21.9.19

Always excellent flu jab service, quick and easy with friendly faces

21.9.19

I have always been very happy with your service and have no reason not to recommend Orchld House Surgery.

21.9.19

They are always very good. The reception staff nurses as well as the doctors.

21.9.19

Well organised

21.9.19

[2/3] about one minute, with no queuing or waiting. I commend all staff and people involved for giving their Saturday and treating the patients with cheerfulne

21.9.19

Please read the text I sent.

23.9.19

Was seen in time, very professional and friendly treatment in the treatment room.

23.9.19

All ways very friendly

23.9.19

Friendly, quick and straight forward

23.9.19

Very efficient coming back to me and booking in a convenient appointment

23.9.19

Efficiency

24.9.19

Prompt, courteous service

24.9.19

Yes u have the kindest docs xxx

24.9.19

[1/2] Understanding & helpful nurse gave my 91 year old Dad flu jab whilst he was in treatment room for another treatment. Much appreciated thoughtfulness & sa

24.9.19

.the nurse was excellent. Very efficient and delightful to deal with

24.9.19

Because they listen

24.9.19

[1/2] Very hard to get hold of. Have been waiting for a dr to call today, I have had a notification on my mobile that the drs have called but my phone hasn't r

24.9.19

The Doctors nurses and all the staff do there best for the patients

24.9.19

Doctors excellent, but receptionists slow to answer phones

25.9.19

Prompt service

25.9.19

Dry helpful and friendly

25.9.19

[1/4] Firstly the lady answering the phone when I rang to make the appt was very reassuring and friendly.
The locum Doctor I saw later the same day lisitened

25.9.19

Stupid question

25.9.19

Quickly seen

26.9.19

I was given an appointment quickly & consulted a very pleasant nurse/practitioner who diagnosed my problem & gave me good advice. Much appreciated.

26.9.19

Fast, efficient, friendly, very thorough, and doing a valiant job despite chronic NHS underfunding by the government.

26.9.19

Just great service.

26.9.19

As always excellent service from a GP who listens to what you have to say

26.9.19

Caring & efficient

26.9.19

Your surgery goes the extra mile for their patients

27.9.19

In the past the appointment times have gone over, resulting in a long wait. This seems to have improved.........long may it continue.

27.9.19

They were very efficient and helpful and on time ????

27.9.19

Always find everyone very professional

27.9.19

Excellent services

27.9.19

It is a pleasure to always meet such friendly and professional staff, on this occasion the nurse (Jessica). The appointment was easily arranged and punctual.

27.9.19

Made to feel comfortable, at ease and very informative

30.9.19

Because the doctor gave her full attention listening to my health problem and working out best solution after diligent examination

30.9.19

Everyone is very helpful

30.9.19

Professional service with gp & all staff.Clean & tidy practice.Receptionist

30.9.19

Quality of doctors and efficient receptionists

30.9.19

Very friendly good referrals

30.9.19

Dr listened & was very understanding

August 2019

August FFT Results

1.8.19

The friendly professional attitude of all the staff from Reception to the Physiotherapist is superb and I would and in fact have recommended them to others

1.8.19

Excellent and efficient service with friendly and courteous staff

1.8.19

was happy

1.8.19

Please see my previous answer, thank you

1.8.19

[2/2] rd knows what the elderly think of it.
Apart from that you guys ARE the biz.

1.8.19

Dr Balachandran is a very 'caring' doctor.

2.8.19

Dry helpful and looked at everything

2.8.19

[1/2] As always the receptionist are very accommodating and always helpful
The GP is always welcome you never in any rush listen to what you haveto say and sh

2.8.19

Prompt time and kindness

2.8.19

Professional service received by staff and doctors outstandiing

2.8.19

Good Doctor's and Nurses.

2.8.19

Because the service was extremely good and the practice nurse Tracey was brilliant

2.8.19

A lovely surgery, efficient and helpful, Dr's have always listened and helped.

2.8.19

the Dr I saw was very human and talked to ME

5.8.19

Nice and friendly staff

5.8.19

Great Service happy staff

5.8.19

Good, quick effective

5.8.19

Very quick efficient service, saw the doctor promptly.

5.8.19

Nice staff efficient organisation

5.8.19

No family/friends near so neighbors only. They are all old like me & have own drs. Thanks

5.8.19

Dr Balachandran is so lovely & the receptionists are very helpful too.

5.8.19

Waiting times

5.8.19

I always get taken seriously. Always manage to get a same day appointment and get the help I need

5.8.19

No

5.8.19

I was humiliated and felt i was wasting her time she needs 2 be struck of.

6.8.19

Good service

6.8.19

The doctors and staff are the very best ,and it is a pleasure to attend Orchard house surgery as they are ever so kind.

6.8.19

Friendly service, felt reassured and treated as an individual rather than just another number to be ticked off from the day's list.

6.8.19

I had a good experience as always when I attended for my appointment today. Friendly nurse and very professional.

6.8.19

Super friendly service very professional could not be bettered

6.8.19

Excellent service

6.8.19

I think you give a good service but dont want to tell everybody

6.8.19

Dr Every made a thorough check on my symptoms in a very caring way.

6.8.19

Efficiency

6.8.19

Very satisfied with the service I received

6.8.19

Very satisfied with the whole experience.

6.8.19

Seen promptly and vaccination given efficiently

7.8.19

Fast efficient polite service
First class, my Wife and I are very pleased to have Dr Beale and Orchid House as our local surgery. Thank You.

7.8.19

Good appointment system, easy check in, friendly doctors.

7.8.19

friendly staff Drs and nurses

7.8.19

Helpful and don't rush you great staff from front staff to doctors x

7.8.19

Friendly helpful staff

7.8.19

Excellent service

7.8.19

Accessibility

7.8.19

[2/2] time to listen, advise and recommend treatment which is very individual to personal health issues. An inspiration to the medical profession and NHS..

7.8.19

Extremely helpful, kind and well informed nursing staff.

7.8.19

Great service and advice

7.8.19

Nurse was very pleasant and gave me reassurance. Thank you

7.8.19

Was extremely professional & understanding & put me at ease

7.8.19

Just love them. So caring

8.8.19

Very helpful

8.8.19

Because the physio Vanessa is really good .....she spends time trying to sort out the problem

8.8.19

You are always considerate.

8.8.19

Extremely likely

8.8.19

Good service

8.8.19

Excellent service

8.8.19

Pleasant knowledgeable staff. Efficient

8.8.19

I think it speak,s for it self

8.8.19

Had an appointment with a lovely physiotherapist called Vanessa . She was very friendly , caring and knowledgeable . Would definitely recommend

9.8.19

All of the employees are very friendly

9.8.19

You do a great job and we lucky to have you all in ferndown.

9.8.19

Preferred the doctor we saw

9.8.19

Very good service but I have told u this many times before!

9.8.19

[1/2] The receptionist answered the phone quickly, politely and offered me a same day apt. I arrived and was seen promptly by an extremely pleasant dr with no

9.8.19

Efficient and caring

9.8.19

I have always found the staff polite and doctors very understanding. Getting an appointment has not been an issue for me

9.8.19

The main reason is because they are so helpful and kind.

9.8.19

Thankyou for asking

9.8.19

A

12.8.19

care and attention to detail .

12.8.19

Excellent conceltation

12.8.19

All the staff were very helpful and the doctor helped me with my problems

12.8.19

Helpful, lots of advice & empathy. Put me at ease.

12.8.19

Helpful and polite caring

12.8.19

I was quite disappointed at the length of time I have to wait to have skin frozen treatment. My appointment with Dr Davenport went very well.

12.8.19

Professional staff, nurses and doctors.

13.8.19

Good care from doctors and good availability of appointments

13.8.19

On time and efficient

13.8.19

Friendly and helpful

13.8.19

The locum doctor I saw was very courteous, kind
& professional - I had every confidence in him

13.8.19

Efficient, friendly and helpful

13.8.19

Efficient system for doctors meetings

13.8.19

Appointment on time, helpful, and didn't feel rushed.

14.8.19

The service is impeccable.

14.8.19

Efficient service

14.8.19

Always helpful & reassuring

14.8.19

Have been with surgery for years,and always lovely helpful staff,and great doctors.

14.8.19

All staff helpful and polite

14.8.19

The NHS no longer remove moles/growths unless they are "sinister" I would have to go privately

14.8.19

The appt was made easily we were seen on time and the nurse was really good

14.8.19

Because you are the best of all the doctor I been with

14.8.19

Because it good service

14.8.19

Polite, friendly, professional manner from all at surgery

14.8.19

We have just come to your surgery and have been made to feel most welcome and the surgery is very good on giving out appointments when we need one. Brilliant.

15.8.19

Efficient friendly and caring

15.8.19

The effort put into finding my records was great.

15.8.19

Physiotherapist was the kindest and informative professional person I could have to treat me

15.8.19

You cancelled as the nurse was sick

15.8.19

 

15.8.19

Appointment was not running late. Doctor was interested and asked correct questions, sensitive and friendly.

15.8.19

Get an appointment

16.8.19

Friendly & efficient staff & didn't have to wait long.

16.8.19

Easy appointment, punctual, and friendly nurse.

16.8.19

You do everything you can for your patient's.. when you need anything urgently you always help ..

16.8.19

I would not be able to cope without the support, particularly from Ali.

16.8.19

Dr Davenport is brilliant!! Can't thank her enough for all her help.

16.8.19

[1/2] I needed my dressing changed aftr just coming out of hospital after a stomach operation to be told all was fully booked up for over a week. I had to pers

16.8.19

How i was welcomed at reception and felt comfortable whilst talking to the doctor

16.8.19

I received all the help and advice I needed xxx

19.8.19

Always helpful

19.8.19

Seen promptly, friendly and polite nurse.

19.8.19

For the first time I actually saw the nurse on time

19.8.19

Because all of the staff and services provided are excellent.

20.8.19

Despite being under pressure we have always found everyone helpful

20.8.19

The phlebotomist was very good and it was lovely to remince about Southmead maternity unit

20.8.19

Simple blood test

20.8.19

I have already told you all good

20.8.19

Pleasant people work there

20.8.19

[2/2] along with showing me some stretch exercises. She was really friendly, caring and easy to talk to. So pleased I've been referred to her.

20.8.19

Very efficient and helpful nurse

20.8.19

best quality service and professional help

20.8.19

Friendly efficient service

20.8.19

Cannot fault the practice, the Staff are very helpful , very professional , very polite and the Drs are really lovely.

20.8.19

I would be happy to discuss.

20.8.19

Doctor good phone system not great

20.8.19

As always good service you receive

20.8.19

Surgery always very good, all staff.

21.8.19

Always pleased with treatment.

21.8.19

Dr Elaine very thorough and helpful

21.8.19

The sister/nurse was simply excellent! Very informative, supportive and kind.

21.8.19

As I always can get an appointment on the day. Also the staff r very friendly x

21.8.19

Efficient and caring nurses

21.8.19

Attentive doctors who treat their patients as important as themselves.

21.8.19

Efficient

21.8.19

See above

21.8.19

Because I received a very positive outcome to my visit - that hopefully may ultimately lead to resolving my problem.
My thanks to
Dr. Davenport.

21.8.19

The doctor was running 45 mins late!

21.8.19

Excellent Doctors

21.8.19

All on time and caring attention from Fiona physio

22.8.19

Because you care, you are patient and I always feel welcome.

22.8.19

Attentive doctor with good inter patient skill.

22.8.19

Dr Every is a excellent Doctor My husband has Dementia he has been very understanding.

22.8.19

Because it took nearly two weeks before appointment think you already have enough Patience.

22.8.19

Everyone is always very professional and helpful...the Doctor is usually on time but you are always informed if running late.

22.8.19

Because they do there best to help everyone

22.8.19

Dr Davenport was running late but she still spent the time with me and didn't rush our appointment

22.8.19

Always very helpful and friendly

23.8.19

Good patient care.

23.8.19

Nice helpful doctor, seen on time ??

23.8.19

All staff were very friendly and helpful

23.8.19

Good Clinician with friendly approach. Helpful receptionists

23.8.19

Prompt and efficient service, pleasant staff.

23.8.19

On time
Very friendly and polite
Lots of information
Booked a follow up appointment straight away
Excellent

23.8.19

The nurse was very efficient and had a very good manner. She was just lovely!

23.8.19

Found Dr Beale to be extremely helpful.

23.8.19

Caring, professional and efficient

23.8.19

The doctor was very informative and helpful and so kind.....she really listened to me and wanted to help with her wonderful positive can-do attitude.

27.8.19

Very professional quick

27.8.19

The service was quick, easy and convenient for me in terms of day and date.

27.8.19

Always very pleasant and efficient.

27.8.19

Good service

27.8.19

Appointments are on time and the service from all the staff is excellent.

27.8.19

Dr and practice nurse very helpful and kind to my daughter.

27.8.19

Efficient and caring.

27.8.19

Appt straight away, very helpful staff.

27.8.19

Very helpful & friendly

27.8.19

Did not wait at all , GP was fab explained problem and was checked for infection excellent service

27.8.19

Dr Davenport

28.8.19

Friendly and a very good Doctor

28.8.19

I did in my reply.

28.8.19

Friendly, prompt, accurate

28.8.19

[2/2] tment and was given a phlebotomist appointment within the hour.
Exceptional! Thank you

28.8.19

The stabbing was painless, delivered by a lovely lady

28.8.19

[2/2] rder from chemist and collect from surgery.

28.8.19

Professional, caring Doctor & calming surgery.

28.8.19

Totally happy with the services over 44years.

28.8.19

[1/2] The doctor I had a consultation with was caring and explained symptoms and medication prescribed on a professional level and gave me a feeling of being a

28.8.19

Main reason for answer given in my response to the survey on weds 28.8.19 from my perspective as a regular user of Orchid House Medical Practice, is this is a flagship unit. An extremely well run example of how things should work. Front of house reception and all Medical Professionals in the Team are friendly, caring and very effective at their various roles. Thank you for providing a great service.

28.8.19

Great surgery

28.8.19

Staff always helpful, appointment waiting times never long.

28.8.19

All staff very good and helpful.

28.8.19

Very attentive and understanding.

29.8.19

Good service although booking times for one's own GP getting longer.

29.8.19

Quick and straight forward, thank you.

29.8.19

[1/3] Very quick in getting to see my doctor and dr Every makes you feel

29.8.19

The Phlebotomist I saw was exceptionally kind, caring and reassuring. Also barely felt the needle.

29.8.19

Nurse practitioner was excellent!!

29.8.19

Polite, helpful

29.8.19

Friendly and supportive service

30.8.19

Content with service

30.8.19

[1/3] Your receptionist took the trouble to evaluate any cancellations and fitted me in within 48 hours. The doctor diagnosed the potential problem of my condi

30.8.19

Dr Mark Every is excellent one of the best GP's I have ever dealt with.

30.8.19

Professional

30.8.19

Appointment on time very quick efficient and very polite staff

30.8.19

Very caring staff who put you at ease and offer good advice

30.8.19

Able to get an appointment and happy with the consultation

30.8.19

Very fast efficient nurse thank you

July 2019

July FFT Results

1.7.19

It's a good surgery

1.7.19

Dr Every always on time and has a very pleasant manner.

1.7.19

Great service - didn't wait long

1.7.19

Efficient

1.7.19

Quick, friendly and on time

1.7.19

Always very welcoming and efficient.

1.7.19

Great services

1.7.19

All was good

1.7.19

bloods taken. Painless and efficiently.

1.7.19

Very helpful once an appointment has been made

1.7.19

Although my appt was running late I still got the attention I needed.

1.7.19

On time and great doctors

1.7.19

Appt.was on time and v.efficient.

2.7.19

Friendly, helpful staff who care about their patients

2.7.19

Can't do enough to please

3.7.19

Tracy the Phlebotomist is very pleasant and does not deal in pain, thankfulness

3.7.19

All good n friendly

3.7.19

Polite friendly professional nurse

3.7.19

Precription not ready despite ordering online last Friday

3.7.19

Friendly professional treatment

3.7.19

Very thourough examination , based on previous treatment, & precise forward going , necessary treatment expected

3.7.19

Very nice Dr.

3.7.19

They have an excellent and friendly team.

3.7.19

always friendly, professional and experienced

3.7.19

Very good service all round.

3.7.19

Very friendly and I felt that I was listened to.

4.7.19

I have always been happy with the treatment I've received

4.7.19

good service

4.7.19

Excellent care always nice staff and confidence in the surgery

4.7.19

I have only joined the practice as a patient very recently ... I have genuinely been so impressed and thankful for the care and service that I have received .

4.7.19

Successful

4.7.19

It was a blood test

4.7.19

I have always been satisfied with all my treatments.

5.7.19

Always helpful, kind, understanding and polite. Thank you.

5.7.19

Quick efficient service

5.7.19

Professional and helpful

5.7.19

Effecient friendly brilliant surgery

5.7.19

Good service

5.7.19

[1/2] I always find the receptionist an the doctor will go out of the way to help I've always been able to get appointments even at short notice an even if it'

5.7.19

I was seen straight away

5.7.19

Friendly, informative and care about your patients.

8.7.19

Doctor davenport was very pleasant and made me feel very comfortable as my last doctor was very rude

8.7.19

Very good Dr ( Davenport) all the reception staff r approachable and courteous

8.7.19

I'm extremely happy with the care and service i receive from all at the surgery - thanks

8.7.19

Because I was treated with respect

8.7.19

Not long to wait, phlebotomist very pleasant and efficient

8.7.19

Very good service!

8.7.19

Good service and medical treatment .

8.7.19

I think you're doing your job correctly so one needs to be well supported

8.7.19

Have helped me so much over the years, and I never have any problems getting to see my Doctor. Always Understanding and helpful.

9.7.19

Nurse Ali was the coffee extremely helpful and patient

9.7.19

Efficient and friendly

9.7.19

Prompt and efficient service.

9.7.19

Dr Grana is an excellent GP

9.7.19

Perfect treatment.

9.7.19

The nurse I saw showed me great care and had empathy for my worries. I was very impressed with the information that was given.

9.7.19

See last message

9.7.19

Excellent service, friendly Drs and Nurses but never get in on time

9.7.19

Very helpful and professional staff

9.7.19

It's a great practice with good doctors

9.7.19

On my visit yesterday, Dr Beale was so efficient, & very kind & courteous.

9.7.19

Very good advice given. Listened well & patient.

9.7.19

Good staff clear information and advice

9.7.19

Dr Every was excellent

10.7.19

Pleasant and efficient and provided the consultant's treatment despite NHS guidelines.

10.7.19

Nice clean surgery, went in on time to see doctor and as allways made to feel comfortable by gp, reception staff lovely as well.

10.7.19

Great on timing and text before. Good service

10.7.19

Excellent service

10.7.19

I had a meaningful and purposeful consultation about how I feel in my body in the short time allowed.

10.7.19

Always friendly and I feel listened to

10.7.19

Very satisfied with all concerned

10.7.19

Peaceful and relaxing waiting room and caring professional doctor

10.7.19

Quick swift appointments obtained when I called which is great. Doctors are kind and listen and helpful.

10.7.19

I have the best doctor. Doctor mark every

10.7.19

Seen very quickly, also extremely sympathetic.

11.7.19

[1/2] Have requested a med cert 3 times now and although told ok still has not been issued. 3 wasted trips to surgery. Last repeat prescription took 2 weeks to

11.7.19

First class service.

11.7.19

Dif to get an opointment

11.7.19

Quick , efficient , courteous treatment. Feel cared for.

11.7.19

Appointments are on time and usually available

11.7.19

Because you care, you are patient and I always feel welcome.

11.7.19

Staff and doctor very amicable and cheerful

11.7.19

Good courteous attention to patients needs.

11.7.19

Prompt treatment, helpful staff.

11.7.19

Friendly staff, quality service

11.7.19

Best service you can get

11.7.19

Excellent caring conversation with the doctor.

12.7.19

Brilliant doctors

12.7.19

A very approachable and understanding doctor in Dr Every

12.7.19

Excellent staff

12.7.19

On time/friendly/understanding

12.7.19

[2/2] ard House Sugery.We have just moved over here from SA and connected with our new Doctor. He's very nice.

12.7.19

Friendly and polite staff and doctors

12.7.19

Everybody always so pleasant and helpful

12.7.19

[1/2] 1. Meeting with clinical pharmacist Dee; she was knowledgeable , clear, thorough; allowed a full 30 mins so not rushed. 2. As always reception staff plea

12.7.19

Just did

12.7.19

Efficient and friendly.

12.7.19

treatment explained well

12.7.19

Ali provided a friendly, professional service.

12.7.19

Stupid question

15.7.19

Quick response time, good service and advice,

15.7.19

Good consultation

15.7.19

Extremely likely

15.7.19

Great personal patient service.

15.7.19

Met new nurse practitioner today Tracy very nice lady will be an asset to all in the practice

15.7.19

Polite, helpful staff. Clean surgery.

15.7.19

Liz the practice nurse was great

15.7.19

Always get great support

16.7.19

Helpful reception staff

16.7.19

Efficient, thorough and on time

16.7.19

Excellent Service

16.7.19

Everyone is so helpful .

16.7.19

Always caring and supportive, not only to , but also to me. Up to date with everything that is on going with his problems. Can't thank you enough.

16.7.19

Slight delay beyond appointment time

16.7.19

The doctor was very nice but a very long wait to see him when you weren't feeling very well

17.7.19

[2/2] t date.

17.7.19

Quick efficient service , friendly.

17.7.19

As mentioned, excellent service from the doctor!

17.7.19

Lovely staff great Drs

17.7.19

Gentle, attentive reception staff. Very quick to get appointment with Dr. Dr easy to talk to. Thanks.

17.7.19

Because all of the staff and services provided are excellent.

17.7.19

Always a choice of GP to be seen by if not an urgent appointment.

18.7.19

Clear information

18.7.19

Long wait to get through to make appointment, then long wait after appointment time

18.7.19

Because they do what they have to do well.

18.7.19

I saw liz and she was fantastic and is going to be a huge loss when she leaves

18.7.19

Excellent service.

18.7.19

Efficient

18.7.19

Good staff

19.7.19

Helpfulness of the doctor.

19.7.19

Waiting times both on phone and rooms still long

19.7.19

The 2 ladies I saw were kind and considerate.

19.7.19

Orchid house surgery is very good,because all the staff is thoughtful,caring and conciderate.

19.7.19

Everything I find is very efficient. The staff are very friendly and pleasant. Thank you.

22.7.19

Unhurried and patient and thorough

22.7.19

Ease of making an appointment

22.7.19

Sorry no as u ask me the same question every time I visit the surgery and my answer is always the same.
I would rather u didn't send such texts to me any more.

22.7.19

Helpful in explaining the situation!

22.7.19

Excellent nursing

22.7.19

Nurse Practitioner is just amazing. Always so reassuring, so knowledgable and very informative. Will be sad to see her go.

23.7.19

Quick efficient appointment

23.7.19

Efficient appointment on time

23.7.19

Courteous, prompt, accommodating, welcoming

23.7.19

Every visit seems to be thoro and punctual

23.7.19

Effective treatment and timely text reminder.

23.7.19

Dr Grana very helpful, unrushed and positive during my appointment. Thank you.

23.7.19

Dr Every was professional, helpful, and efficient

23.7.19

Excellent physiotherapist xx

23.7.19

They are friendly, and efficient

23.7.19

[1/2] I saw Liz who unfortunately is retiring, with breast pain and she has referred me to RBH to see the breast team which whilst a bit scary, has put my mind

24.7.19

Friendly service

24.7.19

Efficient , on time and thorough. Very pleasant nurse.

24.7.19

Good friendly service

24.7.19

Fast and efficient service and friendly

24.7.19

Despite occasionally having admin and communication problems everyone tries their best to be both pleasant and understanding.

24.7.19

Very Satisfied with the advice and help Dr Balachandran gave me

24.7.19

All staff very helpful and friendly, dr balachandra is exceptional! Very helpful and so understanding.

24.7.19

Everyone is welcoming and helpful. The online service is so useful and time saving.

25.7.19

No reason

25.7.19

Very efficient and friendly

25.7.19

Dr Grana was very professional and knowledgeable and gave me all the time I needed to discuss my health. Thank you.

25.7.19

Excellent doctors easy to get an spot

25.7.19

[2/3] cut off. Really unsatisfactory and then told there are no appointments for 2 weeks or ring again at 8.30. So I try to avoid seeing the doctor as much as

25.7.19

Fantastic service lovely doctor as always. Feeling very listened to.

25.7.19

Requests dealt with as close to patient requirements as possible.

25.7.19

Very good standard of care and a genuine interest in the patient understanding their condition.

25.7.19

Cannot fault the first class treatment mum & all our family received even with the huge work load they have to deal with.

26.7.19

The physiotherapist I saw made me feel at ease and explained everything in detail

26.7.19

Explained problem to Receptionist who offered same day appointment.
Very relieved to get much needed antibiotics. Good service.

26.7.19

The service

26.7.19

Very professional, knowledgeable and helpful assistance and advice

26.7.19

Professional and friendly staff

26.7.19

Easy to talk to and listened, thorough and looked after. Stepping stones to help and diagnosis.

26.7.19

Very efficient

26.7.19

Caring, professional treatment

26.7.19

Friendly and efficient

26.7.19

Nice people. Always very punctual

29.7.19

Too many people - surgery needs to close to new applications - new housing developments should not be covered.

29.7.19

Appointment on time and saw my doctor

29.7.19

Friendly knowledgeable staff

29.7.19

Dr Balachandra always very helpful and gets results.

29.7.19

Efficiency

29.7.19

Was able to see some quickly tn put my mind at rest thankyou

30.7.19

Every visit made I always have to wait over an hour and have to leave work and make up time and normally nobody waiting in waiting room other than me

30.7.19

No issues good timescale and on time

30.7.19

i am very impressed. very good service . always can recommend

30.7.19

Seen quickly - very efficient

30.7.19

Friendly, helpful, listeners

30.7.19

Normally give a 1 but appt was over 20 mins late

31.7.19

i did complete the survey yest !!

31.7.19

The staff always appear friendly and helpful

31.7.19

Appointment running to time, Dr very approachable, friendly and polite.

31.7.19

Efficiency

31.7.19

Little waiting time and friendly efficient service

31.7.19

Friendly, professional, compassionate, efficient. What more could you ask for?

31.7.19

Best doctors in area

31.7.19

Always helpful and friendly

31.7.19

The nurse was lovely, friendly, efficient, explained everything to me, gave me advice and invited me back in 3 months to retest.

31.7.19

Always treated courteously and kindly. No complaints.

31.7.19

Julia in reception is amazing and my doctor was also lovely and great

31.7.19

Quick and efficient service

 

Excellent surgery. One constructive comment, the waiting room is airless and uncomfortable in the warm weather.

 

Every one is friendly

June 2019

June FFT Results

3.6.19

Seen quickly by the doctor on triage duty after a telephone conversation. Consultation informative and very helpful

3.6.19

Kind staff and doctors

3.6.19

Because the phlebotomist was very friendly and efficient.

3.6.19

Surgery was running early, diagnosis and prescription were swift and efficient.

3.6.19

Quick on time and hopefully resolved issue with antibiotics . I guess it should be a 2 really though I had to wait three working days for the appointment

3.6.19

Great service great response great team

3.6.19

I would have thought my answer was quite easy to understand. Most people I see already attend Ferndown Medical Centre. End of conversation.

3.6.19

Clear, helpful, proactive.

4.6.19

Painless blood test, made to feel at ease

4.6.19

[1/2] Not happy about the fact that if I book in 10 min late I'm DNS but if you are 15 mins late it's ok. Now I'm not unreasonable- I understand that appointme

4.6.19

All ok

4.6.19

I was very pleased with my consultation.

4.6.19

As always very satisfied with help I receive

4.6.19

Nurses are always pleasent.
Still not enough reception staff though - always long queues.

4.6.19

The surgery is run most efficiently so drsrrbrs too mArks

4.6.19

Very good dealings with reception for repeat prescriptions. Timely and efficient blood test.

4.6.19

Dr treated me in a professional manner

4.6.19

[1/3] Excellent doctors but the problem is accessing them. Almost impossible to book appointments unless one can spend literally hours repeat 'phoning and the

4.6.19

I received an excellent service at my app on 4.6.19 with Rob the practice nurse. He was very kind and patient

4.6.19

Got an appointment within 24 hours, was also seen on time & dealt with in a pleasant & welcoming manner

4.6.19

[1/2] Had physio appt but all shut up for training physio rang today 6 june to say i had missed my appt and she had been looking for me i was at the surgery a

5.6.19

Quick and efficient

5.6.19

Because of the good and helpfulness of staff when needed.

5.6.19

Although ring on the day promoted the phones are engaged for so long that once you through all the appointments are gone.

5.6.19

Quickness and ease of booking to see GP and then pretty much immediate X-ray and blood test so I couldn't have expected better care to be honest. Many thanks

5.6.19

Very impressed with the care from Dr Beale-thank you

6.6.19

Nurse was brilliant

6.6.19

Everyone very pleasant, not always 100% efficient but problems always rectified.

6.6.19

Good appt. Always worth going and reassured by visit. Why go anywhere else? I appreciate all the work you all do.

6.6.19

[2/2] did - thank u so much,

6.6.19

Dr Every

6.6.19

Doctor very comforting/understanding and re-assuring. Also good plan of action made.

6.6.19

[2/7] at are booked at a specific time are never met. I understand there are overruns, but to book an appointment two weeks in advice and still waiting to see

6.6.19

Dr Every is an excellent go

6.6.19

[1/2] I tried to get an appointment via the phone waited 10 mins then got told to hang up , so I visited the surgery to be told no spaces were left , then had

6.6.19

Great knowledge very friendly

6.6.19

The Doctor was very understanding of my needs and helped a lot

6.6.19

Very pleased with the surgery!

6.6.19

Vanessa provided helpful advice and practical tips to help manage my injury

7.6.19

Excellent service from Dr Grana

7.6.19

Receptionist & gp's are always very helpful

7.6.19

Punctual, with pleasant efficient staff.

7.6.19

The nurse was calming and very polite

7.6.19

Waited 25mins after my appointment time before being seen

7.6.19

Professionalism and efficiency

7.6.19

Very positive consultation with Dr Every. Helpful reception staff.

7.6.19

Efficient, helpful and respectful

10.6.19

Lovely staff very friendly and professional

10.6.19

[2/2]

10.6.19

Prompt appointment times and excellent medical care.

10.6.19

[1/2] I have been very happy with the services I have received since I became a patient more than five years ago.
I seem to receive the same question after eac

10.6.19

Because I've always had good professional service every time I've attended the surgery

11.6.19

Excellent doctor and reception staff. Well run surgery.

11.6.19

Friendly team

11.6.19

Ms Randall was polite and efficient.Made you feel at ease

12.6.19

Friendly , timely professional service

12.6.19

BEST doctors around Ferndown

12.6.19

Seen on time

12.6.19

I'm new to the surgery . Was seen on time , Doctor very friendly and helpful . Would definitely recommend

12.6.19

Good communication from the nurse.

12.6.19

[1/2] Hi most of the time i had agood appointment with the doctors I see I was very scared to come out today but doctor make me feel much better i loved who i

12.6.19

I got an appointment when I wanted and was seen very quickly

12.6.19

I had to wait 30 mins for my appointment with Tracey. An apology would have been nice but it wasn't forthcoming.

12.6.19

Friendly service

12.6.19

The nurse who did my smear was SO lovely - really put me at ease.

12.6.19

Great staff & GPs. Always attentive

12.6.19

Surgery are always very helpful.

12.6.19

Excellent service as always and same day appt too.

12.6.19

Excellent service

12.6.19

Patient very understanding advice and treatment given by physio????

13.6.19

Quick and responsive service delighted in a friendly way

13.6.19

Dr Every is always extremely helpful

13.6.19

Liz who I saw today is extremely knowledgeable & reassuring

13.6.19

The doctors and receptionists are always good and ready to help.

13.6.19

Brilliant service

13.6.19

Access to a GP, efficient and polite staff.

13.6.19

I find the care and friendly mess. Very reassuring

13.6.19

Appointment was made online and I was seen on time.

13.6.19

Always very helpful and accommodating.

14.6.19

Friendly, professional, thorough.

14.6.19

Appointments never on time.

14.6.19

Good staff all round and not much hanging around...

14.6.19

Help staff good doctors.

14.6.19

Good staff

14.6.19

Sorry for delay main reason Very satisfied with the advice I was given

14.6.19

Polite staff members!

14.6.19

All the team are lovely from front reception to doctors

14.6.19

The excellent help we always receive.

14.6.19

Always very satisfied with the treatment I get& attention

14.6.19

Made the appointment on day, referral made by Doctor to take place within 2 weeks and blood test taken also on day. A speedy and efficient service. Thanks

14.6.19

Can never get through on the phones.

17.6.19

Friendly efficient always so helpful

17.6.19

I got a very quick appointment

17.6.19

I attended for a blood test. It was carried out at the agreed time in an efficient manner. Thankyou

17.6.19

All very helpful and Happy with outcome of visit

17.6.19

Very quick and efficient service very friendly and helpful doctors.

17.6.19

Very good service

17.6.19

Great doctors and receptionists

17.6.19

Kind and considerate dr

18.6.19

Professional and friendly service.

18.6.19

Efficient and pleasant nurse; didn't have to wait long; fully informed about vaccination.

18.6.19

The nurse I had today was very helpful and explained everything to me before giving me my injections.

18.6.19

Dr Beale was lovely and very understanding

18.6.19

Hard to make an apt and long wait

18.6.19

Very prompt responce to my call for assistance

18.6.19

Excellent post op care from the nurses.

18.6.19

Very professional and friendly staff

18.6.19

A very easy consultation. Dr Every was very friendly and inspired me with confidence.

18.6.19

An appointment was given to me the same day by a very pleasant receptionist

18.6.19

I find everyone very kind and helpful at orchid house Surgery.
Dr Balachandran is a very caring Dr .

19.6.19

Good service

19.6.19

Because, as usual, i was listened to & given excellent advice. Xx

19.6.19

[1/2] tried to put request in for 2 weeks told can't do that I'm away from next Monday for 2 weeks so had to do it today I don't drive and walk into ferndow

19.6.19

Very friendly and reliable service.

19.6.19

Thorough examination

19.6.19

Kind efficiant doctors an staff

20.6.19

All staff very helpful and professional and always are kind which is important when you are feeling unwell

20.6.19

Friendly and helpful

20.6.19

Orchid house is usually a friendly practice and I have found you can always get to see a doctor or nurse when necessary or at least speak to one

20.6.19

Friendly helpful

20.6.19

Very nice and friendly doctor and receptionist.

20.6.19

Because I am satisfied with the service given.

20.6.19

I really like the dr. I feel like she really cares!

20.6.19

Very friendly and professional

20.6.19

Waiting time to see a doctor or a nurse for example to waiting time to see a nurse 25 minutes.

20.6.19

Very helpful staff

20.6.19

Polite professional friendly service

20.6.19

Nurse is so competent and called Dr when concerned

20.6.19

Like Dr Grana

20.6.19

Very efficient treatment.

20.6.19

Very friendly and welcoming phlebotomist

20.6.19

Excellent service

20.6.19

Blood test pain free, but appointment 10 minutes late, even though it was the first one of the day

20.6.19

Appointment same day and great doctor

21.6.19

Visiting is always a pleasant experience.

21.6.19

The service is always reliable & efficient

21.6.19

Dr Grana was caring, asked lots of questions, listened and provided a suggested solution. He also took his time so I didn't feel rushed. Thank you.

21.6.19

wonderful staff and nurses

21.6.19

Good treatment. Nice Gp

21.6.19

The nurses in treatment room always pleasant and efficient

21.6.19

The staff on reception are very efficient and helpful. I have confidence with the doctors and the nurses. Brillant service from all involved .

21.6.19

Excellent service given by the whole practice,NHS at it's best.Thank you

21.6.19

Prompt response

21.6.19

Dr Every

21.6.19

Dr every has been very good to me and my family

21.6.19

Friendly knowledgable staff

21.6.19

Good service

21.6.19

Because the team is very efficient, very caring and nothing is too much trouble

24.6.19

[2/2] oo slow.

24.6.19

As usual a good service and friendly staff

24.6.19

Prompt, helpful, cheerful service.

24.6.19

Excellent.

24.6.19

I have been with the practise for 26yrs and it has served me well

25.6.19

Excellent staff. All services well run.

25.6.19

[1/3] The doctors at orchid house surgery are excellent. They are extremely helpful and I feel they listen to me. The receptionists are very caring too.

The o

25.6.19

Always friendly, helpful, and do their best to help with our ill health problems

25.6.19

Friendly and helpful staff

25.6.19

Always good service

25.6.19

The GP was extremely helpful

25.6.19

Running 30mins late not an issue for me, Excellent care once in and very thorough to listen and checking symptoms

25.6.19

I have found the surgery to be very effective and efficient

25.6.19

Pleasant staff and seen quickly.

25.6.19

On time service

25.6.19

[1/3] The receptionists are always very helpful and empathetic. Appointments are very punctual. Anyone I have ever had dealings with have always been really fr

25.6.19

Always helpful

25.6.19

[2/2] his surgery 100%.

26.6.19

Very helpful and pleasant nursing staff member called Karen ??

26.6.19

All staff at the surgery are excellent.

26.6.19

Because everyone is so helpful!

26.6.19

Because the nurse, Karen, was so kind helpful and understanding.

26.6.19

Nothing too much trouble. Always going the extra mile

26.6.19

On time, great service

26.6.19

Very pleasant and helpful visit

26.6.19

Because they have looked after me really well calling me for bloods etc

27.6.19

Polite,friendly,professional staff.Very good service given by all

27.6.19

Professional and user friendly service.

27.6.19

My treatment gives me independents

27.6.19

Nice, helpful staff, and an excellent GP Dr Balachandra

27.6.19

One particular doctor is very helpful and another is very friendly.

27.6.19

Excellent service friendly staff, great getting appointments when phoning in morning

28.6.19

Excellent & professional service with a friendly smile and chat

28.6.19

Great Service

28.6.19

Efficient and professional.

28.6.19

jess was very friendly and efficient and obviously was good at her job

May 2019

May FFT Results

01/05/2019

Efficiency

01/05/2019

Very happy with the professional and attentive Dr

01/05/2019

Caring and approachable

01/05/2019

I liked the Dr I saw, she listened to what I had to say

01/05/2019

VERY HELPFUL

01/05/2019

All the staff are friendly and helpful and puts patients at ease.

01/05/2019

Because I've always had brilliant service from you

01/05/2019

Helpful and pleasant people in reception

01/05/2019

Very friendly and professional atmosphere

01/05/2019

[2/2] test already booked today which was on time & very quick.

01/05/2019

As always everyone very helpful . Thank you .

02/05/2019

Always have the best service

02/05/2019

I have just had a physiotherapy session and the physio was so understanding with regards my painful condition.

02/05/2019

On time, efficient & friendly

02/05/2019

Friendly staff and good doctors

02/05/2019

Very helpful consultation

02/05/2019

Friendly and efficient service.

02/05/2019

Great service

02/05/2019

Sister was very helpful

03/05/2019

Always helpful, polite and professional

07/05/2019

On time and friendly

07/05/2019

Excellent service

07/05/2019

The staff are excellent

07/05/2019

Lovely staff, always feel comfortable.

07/05/2019

Nurse friendly. Surgery clean and modern looking.

07/05/2019

Couldn't wish for a better surgery everyone is helpful and pleasant

07/05/2019

The Truth!

07/05/2019

[1/3] initially when I phoned, I ask to see the nurse. the receptionist, when hearing what was wrong recommended I saw a doctor.
I am pleased I did. I saw d

08/05/2019

The doctors and staff are very helpful

08/05/2019

Short wait time for appointment, jab done with virtually no pain, caring nurse.

08/05/2019

[2/3] ence. The doctors are superb and always seem to care and have time even though I have no doubt they are very busy. We are really fortunate to have this P

14/05/2019

Courtesy, listening, & professional care. Thank you.

14/05/2019

The only reason that it wasn't a 1 was because it took me all day to get through on the telephone to make an appointment and didn't get through until 17:20.

14/05/2019

As always excellent treatment from the nurses especially Ali who we see regularly

14/05/2019

Seen promptly and phlebotomist was efficient and pleasant

14/05/2019

Appointment within 24hrs
On time.

14/05/2019

The nurses have prevented me from having a leg ulcer

14/05/2019

The doctors reassure you when you have any medical worries.

15/05/2019

Great easy service and friendly doctors and staff. I think we are really lucky to have this service in Ferndown.

15/05/2019

Lovely helpful friendly nurse

15/05/2019

[2/2] nly expected s nurse appointment . Past times it had not been the case with getting through and the appointments availability.

15/05/2019

Have always been looked after well

15/05/2019

Was offered a solution to the problem

15/05/2019

Same as usual, all staff very helpful, patient and kind.

15/05/2019

Excellent & professional service with a friendly smile and chat

15/05/2019

Always very kind and caring service from nurses and staff.

15/05/2019

A 1 service

15/05/2019

Seen early for my appointment. Treatment dealt with quickly and pain free. Ali was friendly and efficient.

15/05/2019

[1/2] Firstly I had to wait 45 minutes past my appointment time which I feel is not the best .
Secondly the doctor was only prepared to discuss one problem I

15/05/2019

Very good staff and drs

15/05/2019

[1/2] My appointment was the first after opening 08.30 but I was not seen until 08.48 of which the nurse did apologise for keeping me waiting, but always at th

15/05/2019

[1/2] Ali explained things clearly & she made me feel comfortable very es

16/05/2019

Because they are very good

16/05/2019

The physiotherapist as always was very helpful as are everyone at orchid house surgery.

16/05/2019

Because all of the staff and services provided are excellent.

16/05/2019

I was very happy with my treatment, the physiotherapist could not have been more helpful. Excellent!

16/05/2019

Quick appointment, dr listened

16/05/2019

Friendly and helpful,

16/05/2019

Because they satisfy my every need. Brillant service at all times.

16/05/2019

Excellent and speedy care and their attention to detail

16/05/2019

I was dealt with on time

16/05/2019

Efficient

16/05/2019

Excellent service

16/05/2019

I was seen promptly and efficiently.

17/05/2019

Nurse who gave b12 was very nice today nurse who did blood test wasn't does not talk to you very bad as I am worried about what might be wrong

17/05/2019

It's a brilliant practice, don't want it getting oversubscribed!!! ??

17/05/2019

Despite dealing with the challenges of System one all the team were very helpful and caring.

17/05/2019

Good attentive care

17/05/2019

Usual excellent service, in early and out 1 min after the apt was due! Fab!

17/05/2019

Very good helpful service support.

17/05/2019

I find everyone very helpful and Dr Malachandran very kind and helpful.

17/05/2019

Professional

17/05/2019

[1/2] Even when you are not able to get a gp's appt the staff are amazing at helping to sort out any issues . Always going that bit extra to make sure you are

17/05/2019

Good advice and helpful doctor

17/05/2019

Hard to get an appointment when deemed necessary without a long wait.

20/05/2019

My appointment was at 8.30 am. I turned up 5 minutes early and had to queue up outside. I wasn't seen for my appointment until 8.37 am.

20/05/2019

Your staff and Drs and nurses always very polite and helpfull.

20/05/2019

Friendly and helpful ??

20/05/2019

Always professional

20/05/2019

Efficiently dealt with in a timely manner felt reassured

20/05/2019

Quick and pleasant

20/05/2019

It's a brilliant surgery, the facility's and availability of doctors is the envy of my works colleagues in Hampshire, they have to wait up to 5 days.

21/05/2019

Prompt, helpful service from receptionist through to doctor.

21/05/2019

Efficient service.

21/05/2019

[1/2] The Clinician team are brilliant, also the admin team. What let's this practice down is the telephone system. Trying to get through on your telephone sys

21/05/2019

All was ok

21/05/2019

Treatment was quick & Professional by a friendly Doctor.

21/05/2019

I was seen by the nurse practitioner and she was kind, sympathetic and well informed.

21/05/2019

From the time I arrived at the surgery, all went well. I find everyone friendly and helpful.

21/05/2019

Prompt and great advice and treatment from physio Vanessa

21/05/2019

Very efficient

21/05/2019

Happy with my consultation

21/05/2019

Professional

22/05/2019

Quickly understood my
Problem and discussed it
Satisfactorily

22/05/2019

Dr. Davenport is doing so much to help me. I feel that with this visit a lot of my problems could be solved.

22/05/2019

Very good service and carling

22/05/2019

I saw Fiona she was most helpful informative and gentle

22/05/2019

Excellent nurse Alison professional and friendly approach makes the visit easier

22/05/2019

Very efficient on time app, and has really improved and helped my condition.

22/05/2019

Good service once you have the appointment does take a while to get through on the phone had to wait for 20 minutes

22/05/2019

Dr Davenport took time to listen to me and was very thorough.

22/05/2019

All staff and doctors are very politeandhelpfull

22/05/2019

Friendly and welcoming receptionists and very patient and caring GP. Thank you for making me welcome X

23/05/2019

Took the time to listen, and seems to care

23/05/2019

I was pleased to be able to get an appointment when I rang at 8.30 this morning. Excellent service.

23/05/2019

Yes ring me

23/05/2019

All was fine but late! They're struggling with the new system

23/05/2019

[1/3] Mainly due to the problems getting a doctor's appt. Having to be outside the door at 8.30 opening time in order to stand a chance, almost impossible to g

23/05/2019

Excellent treatment

23/05/2019

Usually exceptional treatment. Today however, had to wait nearly 30 mins over appointment time for blood test.

23/05/2019

I have always been pleased with the service

23/05/2019

Because doctors nurses and the staff help me the best way that they can and are very helpful

23/05/2019

Seen promptly on tine! Treatment first class! Excellent as always!

23/05/2019

Thoughtful and on time and efficient

23/05/2019

Extremely likely

23/05/2019

I need to speak to the manager regarding this please.

23/05/2019

At least

24/05/2019

Professional, friendly

24/05/2019

Top stuff always, helpful, smiley people. Thank you.

24/05/2019

When I told the receptionist how high my BP was she asked me if was concerned about it.

24/05/2019

Good and effective service

28/05/2019

Always happy to help

28/05/2019

Very professional surgery

28/05/2019

I love how friendly the doctors of the surgery are and how my children are cared for in such a beautiful non judgemental way. Thank you

28/05/2019

Good service and on time

28/05/2019

Prompt attention

28/05/2019

Seen on time for the appointment.

28/05/2019

Very helpful. I am new to the practise so have to ask lots of questions.

28/05/2019

No room for complaint

28/05/2019

I had to wait 45 minutes after my appointment and then was unable to get an appointment via NHS Steps to Health for counselling for several months

28/05/2019

Professional, No nonsense help.

28/05/2019

Nurse Karen Randall was extremely helpful and very professional and sorted out a minor admin matter very efficiently.

28/05/2019

[1/2] Always understanding, they give each patient time and never rush to get you out the door. This means your appointment may be late but would prefer that t

28/05/2019

Would have given a 1 but had to wait 45 minutes to see doc

28/05/2019

always outstanding quality of care throughout the whole practice

28/05/2019

Great service and efficient reception

29/05/2019

[1/2] I thank the receptionist , the nurses and the Doctors for the patients and understanding , everyone has got time for you nothing is to much trouble, than

29/05/2019

Appointment on time, brilliant friendly nurse, made blood test the easiest I've ever had.

29/05/2019

Because they do what they have to do well.

29/05/2019

Good service good advice great doctors.

29/05/2019

Nice staff

29/05/2019

The Doctor listens a d takes the time. Very understanding.

29/05/2019

Because the care is second to none and all staff are so professional and accommodating .

29/05/2019

As always, have been registered with Orchid House Surgery for 30years.
No complaints.

30/05/2019

Liz was thorough, patient and provided valuable reassurance

30/05/2019

Promt and very efficient and very caring

30/05/2019

As always the orchid house is very clean and relaxing and very well organised. Super pleased with this surgery.

30/05/2019

Mostly because your receptionist and Liz are always very helpful and polite.

30/05/2019

Was listened to with care and attention. Am being sorted out quickly. Everyone is always helpful and cheerful, and tries to help were they can.

30/05/2019

Fast, helpful and polite service.

30/05/2019

Always helpful

31/05/2019

The Doctor was lovely, patient and kind and gave me reassurance

31/05/2019

No real reason.we have always been happy .

31/05/2019

Prompt efficient and very polite service

31/05/2019

It's annoying

April 2019

April FFT Results

01/04/2019
Dr Rob Harvey was excellent, very helpful and calm. Explained everything well.
Quick appointment made the same day two days within a week. Many thanks.

01/04/2019
Late appt but great patient care

01/04/2019
Great help at all times

01/04/2019
[1/2] Tracey took blood from me today, which I dread having because I usually faint!  But she was very quick and without fuss so before I could feel queezy, it

01/04/2019
Attention and courtesy

01/04/2019
Simple dressing change went without a problem

01/04/2019
Always helpful and friendly

01/04/2019
Very friendly  and puts you at ease

01/04/2019
[1/2] While the nurse was extremely pleasant and efficient I believe the whole exercise to be of little value. Additionally , although I rarely use the surgery

01/04/2019
The doctors are so caring and everyone is helpful.

01/04/2019
Good service but waiting times could be improved

02/04/2019
The friendliness of the staff

02/04/2019
[2/2] ndly and polite reception staff

02/04/2019
Plesent surroundings and staff.

02/04/2019
Excellent professionalism, kindness and patience. Thank you.

02/04/2019
[3/3] before seeing the Go

02/04/2019
The new doctor I saw, is very thorough and friendly

02/04/2019
Referred but not worth it as nothing done

02/04/2019
Physiotherapist was very helpful and friendly

02/04/2019
Efficient and caribg xx

02/04/2019
Care and understanding

03/04/2019
Efficient,helpful and friendly.

03/04/2019
[2/2] d at diagnosing what the problem could be and I was very satisfied with the service.

03/04/2019
On time. Pleasant manner of Dr.

03/04/2019
Efficient, on time, friendly.

03/04/2019
Good care

03/04/2019
Friendly, efficient staff

03/04/2019
Extremely likely

03/04/2019
Excellent service and care

03/04/2019
Friendly, professional & Caring approach

03/04/2019
Was very nervous about having a smear test done but nurse was excellent.. thank you.

03/04/2019
No need 2 wait. Seen straight away. Dr Every was empathetic & polite. Excellent patient skills.

04/04/2019
Doctor listens to yr ailments fully and looks to investigate best options.

04/04/2019
Dr Davenport was exceptionally kind and listened to my concerns and clearly explained the next steps in my treatment.

04/04/2019
Seen on time& Dr Every thorough

04/04/2019
The appt was on time, Dr Balanchandra listened without rushing me and gave me someoptions to.

04/04/2019
So polite on the phone and have time to explain

05/04/2019
Always happy with service recieved

05/04/2019
Fast efficient service

05/04/2019
Top class service caring professional

05/04/2019
Karen is a great lady and puts you at ease when having your blood test.

05/04/2019
First spot and was rushed

08/04/2019
Waiting for over a hour enquired w

08/04/2019
Good all round service

08/04/2019
Had to wait more than 20 minutes for my appointment.

08/04/2019
Friendly and efficient

08/04/2019
Very friendly nurse

08/04/2019
Friendly and reliable service

08/04/2019
Doctor was very empathetic and understanding.

08/04/2019
Polite and understanding

08/04/2019
Good service once you are there difficult to get an appointment

08/04/2019
Excellent friendly nurse who explained things and made me feel at ease.

08/04/2019
Friendly and efficient

08/04/2019
Dr. Balachandran

08/04/2019
Friendly staff at the reception and good kind doctors. Prompt service

09/04/2019
My reason, is I have had treatment this morning ,and the nurse was very attentive.

09/04/2019
Not 1 because long wait for appointment to see a doctor.

09/04/2019
Extremely likely

09/04/2019
Tracy, very professional, helpful and painless blood test.

09/04/2019
Karen was excellent and reception was helpful

09/04/2019
Friendly efficient service

09/04/2019
Friendly professional service.

09/04/2019
Attentive and informative friendly service from the physio

09/04/2019
Friendly professional service only concern is will the blood tests next couple of weeks be recorded correct.

09/04/2019
very polite and helpful discussion and demonstation of excercises that could help.

09/04/2019
Friendly and helpful receptionists and great doctors

09/04/2019
Prompt and friendly

10/04/2019
Dr Beale was extremely helpful and made a very quick referral for me

10/04/2019
You are always helpful and try to help with anyone's problems.

10/04/2019
Approachable and understanding doctor

10/04/2019
Appointment availability and always friendly, helpful staff

11/04/2019
Great staff

11/04/2019
Sorry! Who is this?

11/04/2019
Liz was very informative and helpful. At least someone who knows how to keep my asthma under control. Thank you!

11/04/2019
The blood appointment was quick and hassle free. Unlike trying to phone and make an appointment that I rate 5

11/04/2019
Professional, compassionate and efficient

11/04/2019
Absolutely brilliant with pro active service and communication. All done with care

11/04/2019
Good knowledgeable staff

11/04/2019
[2/2] s to be seen as the doctor was running late.

12/04/2019
Very friendly staff and courteous got on very well with the doctor as new patient.

12/04/2019
Stop

15/04/2019
You all ways get good service,staff always helpful and courteous,you are the best doctors surgery I have ever used.

15/04/2019
Very friendly and efficient

15/04/2019
Doctors surgery excellent phone line horrible trying to get though

15/04/2019
Polite smiley staff. Smart surgery.

15/04/2019
Liz is fab and very helpful and I never have to wait long for a doctors appointment.

15/04/2019
[2/2] he staff ??

15/04/2019
Excellent staff.

15/04/2019
Very helpful team

15/04/2019
Good service

15/04/2019
Helpful and friendly

15/04/2019
A1 service

15/04/2019
Easy to make a appointment on the computer

15/04/2019
Gd treatment

15/04/2019
Local. Nice doctors and staff. Busy practice but don't have to wait too long for appointments.

15/04/2019
Excellent service

16/04/2019
Enjoyed Karen's friendly professional approach

16/04/2019
Good service

16/04/2019
Friendly and professional staff with a helpful attitude

16/04/2019
first visit

16/04/2019
Willingness too help me

16/04/2019
I saw a Doctor Beale, she was so  kind and went out of her way to help and reassure me.  I hope she get to hear my feedback.  What a lovely doctor.

16/04/2019
Caring

17/04/2019
Ali was very good

17/04/2019
Appointment late but otherwise okay

17/04/2019
Brilliant and friendly staff and appointments on time

17/04/2019
Prompt reliable

17/04/2019
All doctors n staff are very courteous, patient and kind. Also very understanding. Thank you.

17/04/2019
I can usually get an appointment very quickly

17/04/2019
Quick and easy appointment

17/04/2019
Really quick service and friendly

17/04/2019
Always very helpful and caring and diagnose well

17/04/2019
Because the attention was as always excellent

17/04/2019
You're just good

18/04/2019
Prompt and efficient service.

18/04/2019
A good service

18/04/2019
Good all round surgery

18/04/2019
Orchid House provides a truly professional Practice as a whole team. All employees appear to give of their best which has been and is, much appreciated.

18/04/2019
[2/2] 8-30  thank you

18/04/2019
Find all aspects suitable for my needs appointments do not always run to time but everyone is very helpful.

18/04/2019
Very efficient especially treatment room appointments

18/04/2019
Already recommended many God bless you all  x

18/04/2019
The nurse is great .  ??

18/04/2019
I got an appointment when I needed it. Extremely grateful.

18/04/2019
I've sent you a Photo/Video Message. Go to https://get.mms.ee.co.uk/MVNO/ Your message is valid for 7 days

18/04/2019
Quick, friendly and helpful

18/04/2019
Just brilliant service as usual - never had a bad experience with this surgery!

18/04/2019
Appointment was a little late, but very friendly and helpful locum.

23/04/2019
[1/2] Locum doctor explained clearly blood results making me feel at ease. Receptionist as always lovely manner very helpful request another prescription as ch

23/04/2019
Always get an appointment on the day that I want to see the doctor

23/04/2019
Drs are understanding, tests are carried out to determine problem and treatment given.

23/04/2019
As usual service was excellent did not wait long and the Locum I saw this morning was attentive and professional

23/04/2019
As always, the excellent treatment we receive.

23/04/2019
Brilliant advice and service.

23/04/2019
Always very helpful and friendly

23/04/2019
On time, good personable treatment.

23/04/2019
Because the nurse in the treatment room was lovely

24/04/2019
Quick, efficient, on time

24/04/2019
Dr really listened and suggested things I could try

24/04/2019
Dr Balachandran very attentive and caring.

24/04/2019
Convenient and punctual

24/04/2019
Yesterday I ordered a script from Jade

24/04/2019
Always very good

24/04/2019
Efficient friendly treatment.

24/04/2019
Efficient

24/04/2019
The way everything was done very good

24/04/2019
As always- reception very helpful!  I was seen on time. All very efficient!

24/04/2019
Because they do what they have to do well.

24/04/2019
Unresolved because not enough input in ear. Remade appt in 2 weeks.

24/04/2019
[1/2] I have only just recently joined the surgery and when I have asked anybody that works there for appointments or other bits and pieces they have always be

24/04/2019
Dr was professional

24/04/2019
Friendly staff and good service.

24/04/2019
Very straightforward health check and the Nurse Karen was very informative.

25/04/2019
Apptmnts difficult 2 get sometimes

25/04/2019
On time and very pleasant and efficient

25/04/2019
Polite,quick & professional staff

25/04/2019
Always helpful and polite.

25/04/2019
Waiting time is excellent. Every one very helpful.

25/04/2019
The locum was very thorough & professional.

25/04/2019
Sorry I meant to say 1

25/04/2019
Very helpful & informative Doctor.

25/04/2019
Have always been completely satisfied with all treatments at Orchid House surgery.

26/04/2019
Doctor very efficient and helpful to my condition

26/04/2019
I was well recieved, problem discussed, way forward explained.

26/04/2019
Fantastic service as always

29/04/2019
Efficient and friendly service

29/04/2019
[1/2] I had the first appointment of the day which was to have a blood sample taken. Got called in ten minutes late. This is the second time in succession whe

29/04/2019
Always helpful

29/04/2019
Prompt  appointment and painless blood test.

29/04/2019
Very efficient and approachable.

30/04/2019
Reception friendly and helpful.  Doctor very nice and very helpful.  Very nice experience today

30/04/2019
I only went to the treatment room today

30/04/2019
Mostly on time

30/04/2019
Good session with doctor

30/04/2019
100% satisfaction with care and treatment

30/04/2019
Kind consultation. Correct diagnosis. Effective treatment.

30/04/2019
Good service but I had to wait 3 weeks for appointment

30/04/2019
[1/2] I was seen on time, and the lady was friendly and genuine. She looked interested and explained ehat it was well. She also answered another question and d

30/04/2019
Very good


March 2019

March FFT Results

1.3.19

All staff are helpful, professional and friendly.Appointments are easy to make and

it is rare for them to be more than five minutes late.

1.3.19

Very easy to book appointments online...frien