This is a group practice and you may see any doctor. It may be, however, that you have a preference to see a specific doctor. Whilst we will endeavour to comply with this, sometimes it may not always be possible.
Our Appointment System
We have a large population of elderly patients with complex medical needs and we are in constant demand.
The appointment system we offer is called “Advanced Access” which provides patients with a choice of same day appointments, pre-bookable 4 weeks ahead for GP’s and 6 weeks ahead for Nurses and same day telephone consultations with the GP’s.
The same day appointments do require patients to telephone at 8.30am and this does cause some frustrations but please be aware that the duty triage GP is available all day, so even when all the appointments for that day have gone the duty doctor will call back any patients who have requested an appointment for that day to ascertain if an actual appointment will be required and if so arranges to see the patient that day or if the problem can be dealt with on the phone will do so.
Obviously some patients prefer to see their own GP and this can cause a delay if a patient chooses to wait either until their own GP has an available appointment or is on triage duty for the day.
We have also implemented an online booking service so that patients can make appointments online. If you would be interested in accessing online booking then please fill out the forms located on the campaign table in the waiting room or ask at main reception.
Please ask at the main reception desk for information on how to get the best out of our appointment system.
Unfortunately, GP time is not unlimited and to meet our aim of fair and equitable access we hope patients will work with us by following the guidelines to use and not abuse the system.
When you do need to call for an appointment, please help our receptionists do their best for you by answering their questions and providing them with a little information, so they can direct you to the most appropriate member of the health care team.
Please remember that our phone lines are busiest between 8.30-9.30am, so if you are not ringing for an appointment or visit that day please help us to reduce the phone congestion by ringing later in the day.
Nurse Practitioner Appointments
If you have a minor illness and need to be seen, you can make an appointment Monday, Tuesday and Thursday to see our highly trained Nurse Practitioner, Liz Seaman. Liz is able to treat and advise on a wide range of conditions.