Click here for information on our latest CQC report.
Be curious and act against child neglect
Click here to download information on how to spot the signs of child neglect and who to contact if you have concerns.
We welcome you as a patient to our practice and hope you will find this website helpful. Please read it carefully. It is intended to inform you of the services available and to help you get full benefit from them. As a practice, we wish to help you recover as rapidly as possible from any illness and help you avoid ill health by encouraging a healthy lifestyle.
Orchid House Surgery does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability or medical condition. Nor will we discriminate on grounds of the perceived economic work or amount of work a patient is likely to generate by virtue of their clinical condition.
Although we are a group practice and all patients are able to see any doctor here all patients do have a named GP on registering who is responsible for the overall care given by the practice, if you would like to know which GP this is please ask at reception or at your next appointment.
Dr Elaine Davenport
Dr Mark Every
Dr Fran Graña
Dr Preethi Balachandran
Dr Issabella Beale
Ferndown Medical Centre
St Mary’s Road
Dorset BH22 9HF
Telephone 01202 897000
Emergencies (During Surgery Hours) 01202 872210
(Out of Hours) 111
Fax 01202 897888
(please note this email is for non urgent enquiries only and should not
be used to request an appointment or prescription)
Our Appointment System
We have recently changed the way we triage on the day urgent calls but rest assured that if we aren't able to offer you an on the day appointment or you aren't able to take a call from our on call Doctor we are able to offer a small amount of alternative GP appointments at local hospitals such as, Wimborne, Poole and Bournemouth.
Normal pre bookable appointments remain the same.
The GP Forward View (GPFV) identified 10 High Impact Changes that GP Practices could adopt to help release capacity for their doctors and allow them more time with their patients.
Active Signposting is one of the 10 High Impact Changes. Across Dorset CCG practices we are implementing the “Care Navigation Training Programme” having trained our receptionists and clerical staff; to help patients identify the most appropriate place for their care. This means you will notice your receptionist asking you for a brief outline of your problem when you call to make an appointment. Through this specialist care navigation training, the practice team will be able to offer you more choice on who the best health care Clinician may be in the practice and also help direct you to get to the right health Clinician fast. Receptionists will never offer clinical advice or triage; this new way of working is about offering the choice to see other specialists in the practice team. If they have the expertise to deal with the problem; it will often be quicker and you may not need to see the GP each time.
We have several other practitioners working in the surgery alongside the GPs. Advanced Nurse Practitioner Liz Seaman who specialises in Women’s health and respiratory conditions as well as minor ailment surgeries. Advanced Clinical Practitioner and Clinical Pharmacist Rob Harvey who deals with medication related issues as well as minor ailment surgeries. Paramedic Practitioner Wendy Woolgar who undertakes a lot of home visits and minor ailment reviews.
By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means that you are seen by the Clinician that is best placed to manage your clinical problem. The choice is always yours though and you will never be refused a GP appointment but we hope that next time you contact your GP and speak with the receptionist you will see the value of seeing another health Clinician if they are able to help.
Do you have any specific communication needs that we need to be aware of?
Do you need……
Non-Standard Print/Large or Easy type?
Braille or Audio?
To use the hearing loop?
British Sign Language interpreters?
Deafblind manual interpreters?
Please let a member of the team know of your requirements so that we can ensure effective communication with you.
Online Appointment Booking and Prescription Requests
We offer an online appointment booking service for routine doctors' appointments and blood tests. This also enables you to cancel or change an existing appointment. If you would like to be able to use this service, please complete a form in reception so we can give you your log-on ID, password and instructions on how to use the service. If you have been provided with your log on details click the following link to access the online appointments system:
If you are already signed up to book online appointments you are now also able to see and request your medications and view any allergies via this service, click the above link to login.
Help Us To Help You
Please help us to help you and other patients by clicking on the link below and leaving us a review on NHS Choices. Thanking you in anticipation, The Doctors and Staff at Orchid House Surgery
PLEASE CLICK HERE
The surgery reception is open between 8.30am and 6.30pm on weekdays.
The surgery is closed on Saturdays, Sundays and public holidays.
We are however working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments are being held at Poole Hospital.
ALL CONSULTATIONS ARE BY APPOINTMENT.
Dorset CCG is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from them at the following address:
Telephone: 01305 368900
Fax: 01305 368947
Web site address: www.dorsetccg.nhs.uk