Welcome To The Orchid House Surgery

We welcome you as a patient to our practice and hope you will find this website helpful. Please read it carefully. It is intended to inform you of the services available and to help you get full benefit from them. As a practice, we wish to help you recover as rapidly as possible from any illness and help you avoid ill health by encouraging a healthy lifestyle.



Dr Lesley-Anne Adams
Dr Neale Jenkins
Dr Elaine Davenport
Dr Mark Every
Dr Fran Graña

Ferndown Medical Centre,
St Mary’s Road
Ferndown,
Dorset BH22 9HF

Telephone 01202 897000
Emergencies (During Surgery Hours) 01202 872210
(Out of Hours) 0845 600 1013
Fax 01202 897888

OPENING HOURS

The surgery reception is open between 8.30am and 6.30pm on weekdays.
The surgery is closed on Saturdays, Sundays and public holidays.

ALL CONSULTATIONS ARE BY APPOINTMENT.

TRAINING

From time to time the practice undertakes teaching and training of healthcare professionals or persons intending to become healthcare professionals. They are always closely supervised and will be clearly identified to you as students. You have the right to decline to be treated in the presence of a student; nevertheless your co-operation in enhancing their training would be greatly appreciated.

All members of the practice are involved in ongoing training and attend courses and lectures.

CAR PARKING

There are two public car parks adjacent to the Medical Centre. Please do not use the car park or the area in front of the surgery entrance, unless you are disabled. We also ask that you do not park on the diagonal yellow lines outside the surgery - as well as blocking access to all other users you also block in GPs and nurses who may be trying to visit a patient who has a medical emergency.

FRIENDS OF THE PRACTICE

Anyone wishing to join our help group, visiting patients who are isolated in the community or offering transport to the surgery, please contact Sandra Gleason at main reception.

OUT-OF-HOURS CALLS/EMERGENCIES

Under the GP contract your local Primary Care Trust is responsible for your medical care out of hours (6.30pm - 8.00am) weekdays, all weekend and public holidays.

If you require URGENT medical attention or advice that cannot wait until the surgery is open please call Dorset Emergency Care Service on 0845 600 1013.

If you are seriously ill or have had a SERIOUS ACCIDENT please call 999 and ask for an AMBULANCE. PLEASE USE THESE EMERGENCY SERVICES APPROPRIATELY AND NOT AS A ROUTINE ADVISORY SERVICE.
For non-urgent health information or advice please telephone NHS Direct on 0845 46 47 or visit NHS Direct online at www.nhsdirect.nhs.uk

If you require URGENT medical attention during surgery hours you can call the surgery emergency number (01202 872210).

DISABLED ACCESS

The main entrance to the surgery is accessible to wheelchairs (there is a telephone intercom system by the main front door should you require any assistance). A toilet suitable for disabled patients is available. There are six car parking bays sited close to the main entrance for the exclusive use of disabled patients.

TESCO BUS SERVICE

Tesco's offer their customers a free bus service from various local locations. A current timetable is on display at Tesco's.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.